IT Quality Control Manager

PwC ,
London, Greater London
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Job Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary PwC IT Services Limited provides shared technology services to the PwC network of member firms in a secure, legally compliant, efficient and transparent manner. The IT Quality Control Manager will be a member of the Global Hosting Services (GHS) Infrastructure Operations team and comes to the organization having experience in quality control especially in IT Information Security area with a background in IT infrastructure services. The role holder will be responsible for managing and coordinating GHS Operations Information Security related projects, compliance audits and supporting compliance activities primarily in relation to the GHS including: * Managing, monitoring and maintaining the compliance of IT processes for Global Hosting Services, ensuring quality and compliance with the agreed compliance frameworks * Supporting PwC IT Services' Information Security Management System (ISMS) and contributing to the continuous improvement of operational processes and the ISMS by monitoring the performance of the GHS Operations, its compliance with existing laws and regulations, its alignment with emerging threats and incident trends, and compliance with the PwC Information Security Policy (ISP). * Coordinating the on-going enhancements to the GHS Information Security posture and compliance with third-party vendors and PwC Network Information Security (NIS) team. The Global Hosting Service provides and operates highly available 24/7 servers, Iaas and PaaS across multiple global on-premise hosting centers and Public Cloud Service Providers. The role holder will report to the GHS Hosting Leader and will also work collaboratively with the PwC IT Services Ltd Compliance and CISO function. Basic Qualifications: Minimum Degree Required: High School Diploma Minimum Years of Experience: 5 years in IT infrastructure services, preferably hosting services, and at least another 2 year of managing Quality Control and/or Assurance, Compliance, Certification, Information Security or related activities. Preferred Qualifications: Degree Preferred: Bachelor Degree Preferred Fields of Study: Information Technology, Computer Systems, Management Information Systems Certification(s) Preferred: ITIL certification, Azure/GCP/AWS certifications, Professional security certifications or membership in similar organizations, e.g. Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP), and Certified Information Systems Manager (CISM) is a plus. Preferred Knowledge/Skills: Demonstrates intimate abilities and/or a proven record of success as a Manager, preferably for an international firm or organization, including the following areas: * Demonstrated understanding/commitment to ITIL processes and standards. * Demonstrating knowledge of task-planning and resource allocation; time management, finance and quality management; teamwork dynamics and effectiveness; analytics and metrics monitoring and reporting; and documentation and recordkeeping. * Excellent communication skills, analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members. * Working and collaborating with multicultural teams in multiple locations. * Utilizing interpersonal skills by collaborating effectively; communicating clearly, concisely and tactfully with senior management, clients, peers, and staff. * Ability to identify and communicate complex technical issues to both technical and non-technical business representatives. * Experience in security aspects of multiple operating systems, applications, communications and network systems and protocols. Demonstrate expertise in securing (hardening) operating systems in production environments, with primary emphasis on Microsoft and Linux based systems. * Knowledge and administration of common cloud providers (Azure, GCP, AWS) and virtualization technologies (Hyper-V, VMware). * Working both as a collaborative member of a high-performing team and working independently and proactively; Be capable of working autonomously and manage his/her workload. * Practical experience in scripting solutions to meet specific needs (e.g. PowerShell, Splunk, etc). * Experience in using data analysis and business intelligence tools like Power BI or Tableau is an advantage. * Demonstrating knowledge of information security, procedures and reporting standards, in particular SOC2 type 2 and ISO 27001 in the context of cloud and on prem hosting services. Experience in implementing or operating with compliance standards and frameworks such as ISO 27001, SOC 2, etc. Ability to understand the legal and regulatory requirements and business drivers, and to integrate these into the operating model. * Ability to design, evaluate and document pr

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