IT Technician

HireRight ,
London, Greater London
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Job Description

Description About Us HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. At HireRight we think we've got a lot to shout about. We are the world's largest background screening company and we continue to grow our business globally. We service over 50,000 customers across an exhaustive range of industries, working with some of the biggest companies in the world. Role Purpose: As a rapidly growing company working in an expanding industry, we've developed a game-changing global service, supporting clients and their candidates wherever they are located in the world and we'd love you to be part of our ongoing success. The IT Technician / Service Desk Analyst is in charge of assessing and resolving customers' advanced application- and software-related issues as well as referring requests to other departments as needed. The Service Desk Analyst is expected to have knowledge of both Network and Server troubleshooting skills in order to provide an elite level of service which is appropriate for a high level of support throughout the organization as well as to function as a bridge between the Service Desk and the core infrastructure teams. Responsibilities: + Primary user administration - Active Directory, Microsoft Exchange and Microsoft Lync. + Primary user administration - Access management + Primary Executive Support + Primary for file and print share administration Requirements: + Few years' experience within the helpdesk IT role in some international company + Experience in 1 st line support for the geographically spread teams + Experience with 2 nd line support + Some on-site hardware setup experience + Fluency in English is mandatory + Ability to work independently, cooperate with local stakeholders as well as the teams based in other locations + Great organization skills and meticulousness

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