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Gilbarco Veeder-Root
,
Basildon, Essex
Service Engineer - Guildford
Overview
Job Description
TITLE: Service Engineer - Guildford DEPARTMENT: Service LOCATION: Field - Local Area Guildford REPORTS TO: Regional Manager I. Purpose of Position 1. To respond, repair, install and maintain forecourt equipment to GV-R standard and requirements of safety, quality and delivery metrics. 2. To act as front line representative when dealing directly with customers, actively promoting GV-R standards of service. II. Key Responsibilities 1. To operate safely whilst carrying out duties on forecourt or driving in accordance with Company HSE Policy and Guidelines. 2. Receive and respond to work allocation, either directly via TBS or by instruction from Regional Controllers, Resource Planning, Regional Managers or Project Managers. 3. Close liaison and regular communication with the above to ensure customer expectations are met in execution of duties. 4. Accurately maintain van stocks and capture all transactions. 5. Deliver expectations of role in metrics associated with safety, quality, delivery and productivity. 6. Be receptive and responsive to upskilling and multiskilling, to enable flexibility of duties to meet business needs in market. 7. Ensure all matters of safety, quality, delivery and productivity are documented accurately in accordance with requirements. III. Relationships 1. Customers. 2. Regional and/or Project Management. 3. Resource Planning. 4. Regional Controllers.. 5. Technical Support Team. 6. Service Account Team. 7. Contractors. IV. Measures of Performance 1. Nil avoidable and/or foreseeable accidents. 2. Safety, as measured by number of NMR submitted and regularity of return and AO percentile scores. 3. Quality of delivery, as measured by SLA (Service) or OTD (Install) and backlog of calls (Service). 4. Productivity, as measured by Cover (JPMPD) and Conversion (Attend Not Complete) (Service only). 5. Cost, as measured by parts usage, van stock accuracy and fuel consumption. V. Background and Skill 1. Awareness of appropriate HSE regulations. 2. Mechanical engineering (essential) knowledge and experience. 3. Electrical engineering (desirable) knowledge and experience. 4. Civil engineering knowledge and experience (Installation only). VI. Health & Safety Responsibilities 1. To requirements of UK PIA (Safepass in ROI). 2. To requirements of GV-R Safety Policy and Procedure. 3. To requirements of customer specific specifications. 4. Reporting of all incidents, either to self or third party. VII. Personal Trait Profile 1. Self-driven to achieve measures of performance. 2. Ability to prioritise and operate in insolation with initiative. 3. Good communication skills, both written and verbal. 4. PC literate. VIII. Scope and Impact of Position Responsibilities The role is pivotal in front line communications with customers, as well as promoting a positive and professional image of GV-R when delivering their requirements. Additionally ensuring GV-R remain their preferred choice of supplier. Measures of Performance 1. Nil avoidable and/or foreseeable accidents. 2. Safety, as measured by number of NMR submitted and regularity of return and AO percentile scores. 3. Quality of delivery, as measured by SLA (Service) or OTD (Install) and backlog of calls (Service). 4. Productivity, as measured by Cover (JPMPD) and Conversion (Attend Not Complete) (Service only). 5. Cost, as measured by parts usage, van stock accuracy and fuel consumption. V. Background and Skill 1. Awareness of appropriate HSE regulations. 2. Mechanical engineering (essential) knowledge and experience. 3. Electrical engineering (desirable) knowledge and experience. 4. Civil engineering knowledge and experience (Installation only). VI. Health & Safety Responsibilities 1. To requirements of UK PIA (Safepass in ROI). 2. To requirements of GV-R Safety Policy and Procedure. 3. To requirements of customer specific specifications. 4. Reporting of all incidents, either to self or third party. VII. Personal Trait Profile 1. Self-driven to achieve measures of performance. 2. Ability to prioritise and operate in insolation with initiative. 3. Good communication skills, both written and verbal. 4. PC literate. VIII. Scope and Impact of Position Responsibilities The role is pivotal in front line communications with customers, as well as promoting a positive and professional image of GV-R when delivering their requirements. Additionally ensuring GV-R remain their preferred choice of supplier.