Environment Operations Manager

Aegon ,
Witham, Essex
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Job Description

Summary Job Title: Environment Operations Manager Department: IT Operations Line Manager: Head of Environment Operations Senior Manager: Head of IT Operations Direct Reports: None Indirect Reports: NoneJob Description Summary of Department: The IT Operations department ensure the availability and stability of the Aegon Digital Solutions' Platform on a 24/7 365 basis. Incident, Change, Problem, Business Continuity, Risk and License management processes are used to control the multiple Platform environments whilst enabling a dynamic and flexible IT service. The Environments Operations team, which resides within the IT Operations department,are responsible for the overall management of the Production, Development and Test environment estate. The management encompasses code deployment, environment monitoring and alerting, configuration management and environment refreshing. The team are a critical function which ensures environment stability and provides a rapid change deployment capability, through the adoption of various automation mechanisms. Summary of Role: The purpose of this role is to support the delivery of the Environment Operations departmental strategy; which is to provide a highly available and controlled estate of environments with a focus on process management and automation. Supporting the strategy will include the successful completion of BAU activity, in-line with policies and procedures, effecting a strong working relationship with our augmentation partners and managing a continuous improvement programme; with an emphasis on process automation and service availability. The role will require strong technical understanding across a wide range of technologies and will require an ability to discuss, analyse and influence both technical and non-technical decisions. The team consists of Environment Operations Analysts across Edinburgh, Kolkata and Witham locations, including resources provided by our augmentation partner, so the role requires strong engagement across remote teams. External Relationships: Numerous senior third party suppliers and partners Engagement varies from operational issue management, release deployment scheduling to developing our managed service capability. Internal Relationships: * Senior Management * Risk and Internal Audit * IT & Change * Service Transition Budget Holder : No Key Tasks: * Responsible for team capacity management and future workload planning and allocation * Responsible for the management of continual service improvement activity * Responsible for the management and attestation of regular controls * Responsible for regular control reviews, including retrospective control evaluations, for appropriateness * Work closely with Service Transition to ensure visibility of future project requirements, ensure appropriateness of delivery and resource availability * Work closely with Service Management to ensure critical incidents are visible and investigated accordingly * Work closely with our Technical Architects and Infrastructure partner to evaluate capacity utilisation and appropriateness of current and future infrastructure provision * Work closely with Internal Risk functions to ensure appropriate controls are in place to safeguard the department * Create and review monthly and ad-hoc Service reports containing SLA, KPI and KRI data * Regular senior engagement with Suppliers to investigate and resolve critical deployment issues * Regular engagement with Suppliers and internal development teams to ensure appropriateness and standardisation in deliveries. * Responsible for the appropriateness and timely delivery of environments following a refresh, with minimal issue investigation * Responsible for the appropriateness of the automated environment monitoring and alerting * Responsible for the appropriateness of configuration management capability across the estate of environments and logging of configuration items. Skills: * Strong management and leadership background to deliver business goals and encourage team to fulfil their full potential. * Strong Service Management background - particularly relating to Service Operation and Transition, but with in-depth knowledge and experience of Change, Release, Incident and Problem Management. Self-motivated achiever who gains satisfaction from providing excellent service to their customers. * Ability to highlight areas for improvements and desire to manage change through to completion * Ability to influence key stakeholders to ensure appropriate outcomes * Strong analysis capability and ability to implement clear process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff * Availability to participate in provide an out of hours service to the Business, third parties and overnight support teams Knowledge: * A strong understanding of both the business and technology processes that support the

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