2nd Line Support Engineer

An IT Support and Technology solutions company in Cheshire is looking for a 2nd line support engineer to join their close knit and growing team. Well-established, supporting businesses with their IT and telecommunications requirements. The business aims to provide bespoke solutions to meet their clients changing needs through the creation of effective working partnerships, looking after the client's IT and telecoms so they don't have to. The business has built an enviable reputation and prestigious client portfolio from all sectors and due to this the team are looking for a highly competent 2nd line support engineer. You will be providing technical support on a wide range of products within the business, with key responsibilities and requirements including * Taking escalated calls from customers around the UK * Remotely accessing customer environments to carry out detailed fault diagnostics * Providing excellent levels of customer service at all time * Travelling to customer sites as required for planned meetings or project work * Running daily checks on backups and carrying out preventative maintenance on customer environments * Preparing and building customer equipment as required * Completing small projects as required, including researching and testing new products and technologies The successful 2nd Line Support Engineer will have prior experience in a busy help desk environment and have commercial experience in areas such as * Active Directory * Microsoft Exchange * Windows 10 * Office 365 * VMware and Citrix administration * Network fault finding and diagnostics * Network cabling and patching * Backup technologies * Experience with VOIP They are a close knit team who support each other in their work to ensure the customer receives the best service at all times. You will be working with a wide range of products and technology and therefore continuous learning and personal development will be a big part of this role. The ideal candidate will be a sociable, high-calibre individual who is looking to work within a professional fast paced environment. In return for your hard work you will be rewarded with a basic salary of £25,000 - £30,000 per annum dependent on experience, among other benefits and strong career progression and learning from your colleagues. If you are an experienced 2nd line support engineer, looking for a challenging role with a well-established and growing company, do apply or call us at Seneca Bridge Resource Partners on 01244 885 065. body {font: normal 400 13px/16px 'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;margin:10px;}p,span,div,b,i,u{ line-height: 120% !important; font-family: 'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif !important; }