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Samsung Electronics
,
Chertsey, Surrey
European IM Product Engineer Specialist
Overview
Job Description
Position Summary 1. Establish goals regarding market quality, and manage market quality index in order to achieve the goals. 2. Identify and analyze the market defects and customer complaints and share with the relative departments to solve problems. Role and Responsibilities 1. [Quality goal setting] Help collect information to establish the objectives regarding market quality such as identifying the sales/results of the similar products that have already been sold and the level of customer demand. 2. [Market defect management] Support quality index management periodically. 3. [Customer response] Check the details of customer complaints. 4. [Installation quality management] Support gathering the installation quality audit results. 5. [Professional counseling management] Help carry out root cause analysis and establish countermeasures for cases of non-defective goods, and promote application of the initial consultation stage. 6. [Problem identification/ solving] Help collect market quality problems. 7. [Effectiveness analysis and follow-up management] Help analyze the effectiveness (effectiveness verification) of the improved/solved problems and carry out follow-up management. Skills and Qualifications Acquires and applies job skills and learns the company policies and procedures to complete assigned tasks that are routinely/semi-routinely in nature Normally follows established procedures on work. Requires instructions on tasks Typical entry point for high school or vocational college graduates * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.