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Dotmatics
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Bishop's Stortford, Hertfordshire
Cloud Support Technician
Overview
Job Description
Cloud Support Technician The Position An exciting opportunity presents itself for an IT support professional. Reporting to the Information Security and Cloud Services Team Leader, you will be responsible for providing technical support for Dotmatics applications hosted within the Dotmatics Cloud environment. You will be expected to be able to work within a small team, deploying, upgrading, monitoring, troubleshooting and maintaining customer cloud based systems. Specific responsibilities: * Creating, maintaining and upgrading cloud infrastructure as required. * Maintaining, upgrading and migrating Dotmatics applications for customers. * Proactively monitoring the cloud environment troubleshooting issues as they arise. * Recovering systems from backups and snapshots as needed. * Maintaining the hardened Dotmatics cloud build image. * Preparing and maintaining documented operating procedures. * Cloud helpdesk administration. * Assisting the IOPS team as required. Person specification: * Experience with the following desirable: Microsoft Systems, Windows Server, Linux, AWS. * Proven experience in supporting customer-focused environments. * Previous experience of network administration. * Previous experience in a similar role. * Excellent communication skills - both verbal and written. * Good organisational skills. Company Outline Dotmatics is a leading global scientific informatics software and services provider, delivering solutions tailored to the modern, highly collaborative and mobile scientific environments. The company provides solutions to several vertical markets, including the pharmaceutical, biotechnology, academia, food and beverage, oil and gas and agrochemical industries. Location Bishop's Stortford, UK Type Permanent In order to comply with customer requirements and Dotmatics internal processes, Dotmatics will undertake appropriate vetting of staff. When applicants accept a job offer, Dotmatics, alongside a specialist provider, will undertake professional verification and criminal record checks. These checks are only undertaken with consent and in accordance with regulatory obligations. Any job offer will be subject to receipt of satisfactory background checks. Responsibilities: Cloud Support Technician The Position An exciting opportunity presents itself for an IT support professional. Reporting to the Information Security and Cloud Services Team Leader, you will be responsible for providing technical support for Dotmatics applications hosted within the Dotmatics Cloud environment. You will be expected to be able to work within a small team, deploying, upgrading, monitoring, troubleshooting and maintaining customer cloud based systems.Specific responsibilities: Creating, maintaining and upgrading cloud infrastructure as required. Maintaining, upgrading and migrating Dotmatics applications for customers. Proactively monitoring the cloud environment troubleshooting issues as they arise. Recovering systems from backups and snapshots as needed. Maintaining the hardened Dotmatics cloud build image. Preparing and maintaining documented operating procedures. Cloud helpdesk administration. Assisting the IOPS team as required.Person specification: Experience with the following desirable: Microsoft Systems, Windows Server, Linux, AWS. Proven experience in supporting customer-focused environments. Previous experience of network administration. Previous experience in a similar role. Excellent communication skills - both verbal and written. Good organisational skills.Company Outline Dotmatics is a leading global scientific informatics software and services provider, delivering solutions tailored to the modern, highly collaborative and mobile scientific environments. The company provides solutions to several vertical markets, including the pharmaceutical, biotechnology, academia, food and beverage, oil and gas and agrochemical industries.Location Bishop's Stortford, UKType Permanent In order to comply with customer requirements and Dotmatics internal processes, Dotmatics will undertake appropriate vetting of staff. When applicants accept a job offer, Dotmatics, alongside a specialist provider, will undertake professional verification and criminal record checks. These checks are only undertaken with consent and in accordance with regulatory obligations. Any job offer will be subject to receipt of satisfactory background checks.