Application Support Senior Analyst

Citi ,
Belfast, Antrim
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Job Description

Team/Function Overview: The Market Treasury Finance Desk (MTFD) support group provides technical and business support for Citi's global Finance Desk. Support teams are located in multiple regions; Belfast, Shanghai, India and Mississauga. The 'Markets Treasury Finance Desk Application Suite' application hosts web based components and Informational business content for G10 Market Treasury and Finance Desk trading and related business areas. The 'Finance Workstation' application is a trade capture system used by Global Finance Products area for capturing Repos, Buy/sellbacks, Borrow/Loans & some Money market transactions. Role / Position Overview: We are searching for a highly motivated and enthusiastic person who will work as part of the Markets Treasury & Finance Desk support team based in Belfast. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. You will have the opportunity to further develop knowledge of financial markets, and work closely with other technology partners globally - helping to drive and track projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions You will also have the opportunity to manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team. Key Responsibilities: + Provide user and batch support for trade booking application 'Finance Workstation', 'Positions' and Risk application 'Market Treasury' + Start of day checks, continuous monitoring of application and underlying infrastructure + Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements + Develop and maintain technical support documentation + Act as a liaison between users/traders, interfacing internal technology groups and vendors + Participate in application releases, testing and deployment into production + Perform post release checkouts after application releases and infrastructure updates + Active involvement in and ownership of Support Project items, covering Stability, Efficiency and Effectiveness initiatives Development Value: + You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems + Chance to work as part of a global team + Gain experience in liaising with Trading/Sales & Middle Office Counterparts + Opportunity in expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux Knowledge/Experience: + Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries) + Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions) + IT/spreadsheet/analytical/modelling skills) Desirable + Basic Business knowledge/ understanding of financial markets and products. + Coding / scripting experience preferable (any language) + Experience with real-time monitoring systems such as ITRS Netagent Skills: + Strong analytical skills & attention to detail + IT (spreadsheet/analytical/modeling skills) + Positive attitude and keen to learn. + Good communication and interpersonal skills. + Ability to work under stress and time constraints. Desirable + Job scheduling tool such as Autosys + Issue tracking and reporting using tools such as JIRA + Knowledge/ experience of problem Management Tools + Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware) Qualifications: Bachelor's Degree or equivalent Third level qualification in a computer/business related discipline. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. What we Offer: As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer; + 23 days paid annual leave + Award winning pension scheme, + Life assurance and + Private medical insurance with Bupa healthcare. In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidized clubs and societies. Our select benefit package offers you the opportunity to customize your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras. Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce. ----- Grade :All J

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