Application Support Manager

Citi ,
Belfast, Antrim
More Details

Overview

Job Description

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. **Team Overview:** An exciting opportunity has arisen in our Citi Front Office Global Spread Products (GSP) Trading department for a seasoned Application Support Lead. The role is located in Belfast as part of a team of individuals that provide support for a broad range of trading applications that cover pricing, risk, electronic trading, algorithmic trading, and trade capture. The team support a range of GSP (Global Spread Products) Trading desks for the London business, as well as our global batches for GSP. The role will cover both the L1 and L2 support of the applications, and involves engaging with a broad range of stakeholders including Traders, Product Control, Risk Management, Middle Office, Back Office, Application Development and Infrastructure teams. We are looking for a strong team leader to lead the Belfast support time, providing direction and leadership to a team of up to 6 individuals. **Role Overview:** + Your application support responsibilities will provide you with exposure to a broad set of financial products from vanilla Bonds & Credit Default Swaps (CDS) through to more complex exotic products such as Index Tranches. + You will also be exposed to the entire breadth of the GSP (Global Spread Products) Technology stack, which is almost entirely proprietary in nature but with some exposure to vendor software such as ION MarketView. + The production support role is focused on ensuring that our customers (the application users) are happy with their systems, and that application stability is maintained at all times. + Each day is different in Application Support, but primarily your role is one of problem solver, leading technical solutions & directing team from a technical stance. + You will take on complex challenges raised to you primarily from traders, but occasionally also from our other stakeholders. + You will be responsible for leading the troubleshooting of these complex issues in a timely manner whilst also ensuring that you communicate effectively to relevant parties (both on the technology and business side) regarding the issue. **Key Responsibilities:** + Providing strong leadership to the Belfast Support team + Working with GSP Support leads on key support functions such as efficiency and stability + Working with GSP Support leads globally to work on key projects to improve support procedures and functions, including on-boarding new applications into Production Support + Providing Technical contribution to the team + Incident & Problem Management + Change Management + Release Management + Knowledge Management (through Wiki and Training Sessions) + Alert Management (through the development of bespoke application monitoring) **Development Value:** + The role involves both team leadership and providing leading technical solutions for end-to-end support of the GSP Technology stack, from price generation through electronic trading and trade capture and onwards to risk generation + We support a diverse set of desks all trading under the "GSP" banner, with the common theme being that they are all heavily risk-focused trading desks + The role will provide you with a choice of thousands of online training courses to help you mould your career how you see fit, you will also gain invaluable on the job business knowledge of the products in which our business are trading whilst interacting with a multitude of clients both internally and externally on a daily basis. **Qualifications:** + Previous team lead experience, preferably in a Production support role + Relevant experience working in a support environment + Experience in a leadership role + Understanding of problem management methodologies + Knowledge/experience of problem management tools + Experience using call/ticketing software + Experience of supporting traders trading applications from a face to face or remote perspective (NOT desktop support ) + The ability to think logically, analyze complex problems, and communicate findings to non-technical users are all essential + Strong organizational skills + Self-motivating + Ability to work in a team environment + Ability to learn new skills quickly with little supervision + Good interpersonal and communication skills **Technical Skills:** + Linux + Shell scripting + SQL + Perl/scripting language and / or Java **Education:** + Bachelor's/University in a technology related field _

People also viewed