Client Advisor

Dow Jones ,
London, Greater London
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Job Description

By selecting "Apply" above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy, including data transfers as described in the Policy. Job Description: Where am I based? London or Barcelona What do we do? Dow Jones provides news and business information to consumers and organisations around the world across multiple formats, including print, digital, mobile and live events. It has produced unrivalled quality content for more than 125 years and today has one of the world's largest news gathering operations with nearly 2,000 journalists in more than 75 bureaus globally. Its leading publications and products include the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance and Dow Jones Newswires What is my role? Our Professional Information Business Sales team is currently seeking a Client Advisor. The Client Advisor is responsible for ensuring that Dow Jones Global clients are maximising the value of their investment in our products through effective and efficient use in solving their business needs. The Client Advisor will identify and develop a deep understanding of the clients' industries, business needs and deliver insights and value propositions of Dow Jones products to support ROI. The Client Advisor is responsible for enhancing and expanding the relationships between Dow Jones and our GLOBAL PIB clients. The Client Advisor will work closely with the customer to understand how they derive business value from DJ services and own the account plan to drive ROI throughout their organisation. They are responsible for setting retention KPIs and measuring retention activity to insure customer success. They will be responsible for all aspects of the renewal process for these GLOBAL accounts including metrics review, proposals, meetings with key stakeholders and business champions as well as contracting. Who is my manager? Global Accounts Vice President What are my accountabilities? * Develop a deep understanding of our customers, their business, challenges and industries to foster existing and new relationships with our key accounts * Responsible for development and execution of the renewal plan including success metrics and KPIs * Develop engagement strategies for clients and work with other team members including Product, Customer Service and Training teams to execute those strategies * Create and execute key account onboarding programs for new customers including KPIs and success metrics * Prepare and present quarterly reports to key account stakeholder team on status of KPI achievement * Work with the Global Account team to understand client relationship with Dow Jones across the Revenue Engine * Ability to step into the shoes of both clients and our internal teams and know how to express those perspectives, concerns, and requirements to the other side * Manage RFP requests from Global Accounts * Uncover additional sales opportunities and provide referrals to Account Managers What do you need from me? * Min 5 years of proven success in customer engagement or sales * Exceptional written and verbal communication skills * Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment * Excellent project management and organisational skills with a keen attention to detail * Proficient in Microsoft Office suite & Google Drive * Experience with SFDC * Bachelor's degree preferred How do I apply? If you feel that this exciting and fast paced position matches your skills, experience and motivation then please apply here. *GTKM Dow Jones , Making Careers Newsworthy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets . Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us atTalentResourceTeam@dowjones.com. Please put "Reasonable Accommodation" in the subject line. Business Area: PIB - SALES Job Category: Sales Group

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