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Cleo AI
,
London, Greater London
Head of Design
Overview
Job Description
Meet Cleo Cleo was created to improve your financial health. Already, she's helped 3 million people improve their relationship with money through simplicity and a sense of humour. Cleo's not a bank though. She's an interface for the 99% - an AI assistant defining a new category, one that goes beyond saving up to actually changing how we feel about our finances. Through chat, Cleo hits you with ridiculously personal insights into your spending, while suggesting personalised financial products that increase your ability to save. But really, it's our tone of voice that sets us apart. We're a product for the next generation. That means meeting our users where they are and building the type of relationship they expect. It also means dropping the BS. Watch this to dive a little deeper We're looking for a Head of Design to lead and grow our Design guild - directly managing our creative team of four Product Designers and two User Researchers. It's a close-knit squad with ambitions to change how people relate to their money. To help them, we're looking to you to build a design culture from the ground up. One that designers everywhere will recognize as not just a great place to work, but as a place to come and make difference. On the forefront of design As a chat-first product, we're moving through uncharted territory. Everyday there's new challenges around chat UI, brand, ToV and applied machine learning that you can't just look up the answer to - across native app and Messenger platforms. To ensure we can keep iterating quickly, we need a maintainable and scalable design system that's built for change, and won't put a ceiling on creativity. And of course, is in service of solving real money problems for real people. What you'll be doing: * Leading our Design chapter - facilitating team meetings, design critiques and workshops. Ensuring that our designs are always customer-centric and do good for the user. * Collaborating with our VP of Engineering and VP of Product to enable our Product squads to deliver great work at speed. * Ensuring design thinking is front-of-mind throughout the product development process, building a strong design culture. * Coaching and upskilling our Product Designers and Researchers. * Hiring for the Design and Research team, working with our Talent function to ensure our interview processes are thorough and best-in-class. * Representing Cleo at industry events and meetups. * Collaborating with our marketing team on shared design challenges. What we're looking for You are: An innovator: you enjoy working on brand new design challenges and working in a scrappy startup environment at pace. Empathetic: You're someone who cares deeply about understanding other humans and their relationships with money, in all their complex forms. You're also a great team leader, you truly care about the wellbeing of your team and getting the best out of people. Commercially-minded: You understand our competitive landscape and know how to keep us on top. You understand how to work in an Agile environment and can deploy features quickly and improve them iteratively rather than taking a long time over something 100% perfect. Data driven: You make strategic decisions backed by data and evidence, not just a gut feel. User-centric: You're passionate about our mission to radically improve our users' relationship with money. You ideally have: * You've got a great background in Product Design and you're a user research evangelist. 10-15+ years of experience in product design, you've worked for highly-regarded Product-led companies with at least 3+ years of experience heading up a Design function * Experience with Figma, we're currently rolling this tool out across our Product team. * Some experience working for a Fintech startup or scale-up * Exceptional communication skills, we don't have many processes in place so you'll need to be great at establishing clarity and building structure. What do you get for all your hard work? * An above market compensation package (Base + Equity). We're prepared to pay for the very best * Work at one of the fastest growing tech startups anywhere in the world who are backed by top VC firm, Balderton * The team is exceptional. You'll get to work with brilliantly forward-thinking and dedicated individuals every day * Our mission is standout. We want to radically improve everyone's relationship with money. We're not maximising the time consumers spend in a feed, getting fast food delivered, or building an incrementally better bank. We're changing an industry in a visceral way, which you get to see every day in our customer feedback We're an equal opportunity employer and put a lot of focus on ensuring there is an open environment for everyone.