Content Designer

BT ,
London, Greater London
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Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. Why this role matters As a content designer for BT Consumer you'll be expected to be the objective voice of our customers and always put their needs first when it comes to designing brilliant content. You'll be responsible for helping users step through our journeys and find the information they need in the simplest, smartest way possible. Working in agile teams, you'll influence and own the user journey for a product, service or offer. You'll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better. As an already active member of the content design community, you'll stand up for best practice and for our users. You'll be enthusiastic about promoting a user-centred way of working within the department and beyond. Your capacity for feedback - both giving and receiving - will be infinite. What you'll be doing You'll love it here if you like to: work fast, always learning, accept failure, and iterate again always start with user needs, working towards user outcomes and business goals champion simplicity, efficiency and consistency, in all your work collaborate across team boundaries, using shared, agreed processes, tools and methods Your main job responsibilities: Ensuring and advocating a user-centred approach to all the content you create. Map customer purchase journeys to identify pain points and user needs. Create and curate brilliant content that customers will love. Work closely with stakeholders and team members to ensure our content is evidence based, user centred and continually optimised. Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience. Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way. Take responsibility for legal, regulatory governance and compliance of your content Be a design team representative and a main point of contact for product owners and product team members on developing a user centred approach Subedit and proofread content Build and publish content in our CMS platforms (AEM and/or Hybris) We'll also need to see these on your CV We're a new team embedding content design as a new discipline for BT and EE. We need you to be ready to challenge ways of working and embrace learning at every opportunity. You'll get behind our mantra of 'build, measure, learn' - always working in ways that put the user experience first. You'll love it here if you like to: work fast, always learning, accept failure, and iterate again always start with user needs, working towards user outcomes and business goals champion simplicity, efficiency and consistency, in all your work collaborate across team boundaries, using shared, agreed processes, tools and methods Why choose us? There's never been a more exciting time to join the BT Consumer Digital team. We're investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the most incredible digital experiences, but something that customers talk about to their friends and family as the best in the UK. Our ambition is to have exceptional digital products, loved by our customers for being personal, simple and brilliant. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground-breaking journey. We currently have vacancies for a number of content designers across different teams. We'll work with you to find out if you'd be best placed in: EE Sales, where you'll be involved in some of the biggest mobile device and home broadband launches and campaigns in the UK. BT Sales, helping us meet user needs to deliver business value from transactional journeys, like purchasing home broadband or buying a mobile SIM. My Account, where your work could include all content across BT and EE websites and apps that sits beyond log-in, helping millions of people manage their accounts easily in a way that suits them. Care, where you'd be working with a team dedicated to helping people quickly and easily find the help they need to solve problems eCommerce Transformation, looking at some of our most complex content challenges: removing barriers for users today to release the potential of tomorrow Whatever team you join, you'll create content for simple, data-driven and personal user journeys. The content you design will not only deliver an exceptional, accessible experience for our users, it'll also drive revenue growth for BT, EE or Plusnet. You'll be working in the sweet spot between meeting both user needs and commercial needs and you'll be confident in challenging when the balance isn't right. We value

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