Contact Centre Advisor - Talent Pool

" **Please note we do not currently have any live Contact Centre Advisor vacancies; however, this is a role we recruit for on a quarterly basis. Therefore, if this role is of interest to you and you wish to be added to our Contact Centre Advisor - Talent Pool and be considered for the next intake (Dates TBC), we would welcome your application. ** Do you want a career within an organisation that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future? With a 115-year history, a mutual ethos and nearly 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve. Working for a business with such a strong commitment to 'doing the right thing', you can expect a broad range of benefits, including; \t * Competitive salary \t * Free Benenden Health membership \t * Limited onsite car parking \t * Up to 35 days' holiday including bank holiday and no current weekend working \t * Pension with up to 10% employer contributions \t * Excellent training and development \t * Cycle to work scheme \t * Free hot drinks \t * Free fruit \t * Employee engagement events \t * Supporting local charities \t * Onsite First Aiders and Mental Health First Aiders \t * Free onsite gym Benenden Health frequently has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos. Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You'll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience. Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances. This role is essential to the successful journey for our members and the future of our outstanding business. We are interested to hear from candidates with the following skills: \t * Telephony/Contact Centre experience \t * Excellent telephone manner and an ability to adapt different situations \t * Enthusiastic, passionate and positive \t * Self-motivated and resilient \t * Enjoy working to KPI's A full induction programme and on-going training will provide you with an intimate knowledge and understanding of Benenden Health's core product. There is a requirement that the successful candidates attend 6 weeks' full-time training Monday to Friday, 9am-5pm, (Dates TBC). Please note that candidates must be available for the whole training period and have no pre booked annual leave within this time frame. Once we are notified of the dates of the next intake, we will review all applications that have been submitted to our Contact Centre Advisor - Talent Pool and contact any suitable candidates to confirm if they still wish to be considered for the role. For further information on this role, please refer to the Role Profile. " Education: Not Specified Employment Type: Full Time