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Hitachi America
,
London, Greater London
Design / UX Lead
Overview
Job Description
Description Role Overview The Design Leader is a key member of the Mobility Accelerator leadership team, responsible for three core activities: 1) identifying customer needs and behaviours through research (observation, interviews, surveys, analytics, user testing) and advocating for user-focused solutions with Mobility BU customers; 2) defining requirements for a distinctive, branded, and differentiated user experience for B2B2C propositions; and 3) leading teams to create and deliver high quality digital experiences and artefacts (e.g., UX patterns, wireframes, screens, prototypes, design systems). Main Tasks and Responsibilities * Define the experience strategy facilitating work sessions with solution teams and users to define key design goals and requirements * Auditing the landscape competitively and comparatively for inspiration as well as design ideas that can be utilized in the current design process * Lead the user experience and product design efforts for the teams, ensuring the delivery of a high quality product * Evangelize design thinking within the broader organization * Produce high quality graphics and visual components * Create prototypes that demonstrate the intended end user experience and key interactions * Conduct user research to inform, iterate, and validate the product design, utilizing methods such as field observations, interviews, contextual inquiries, surveys, remote usability testing, A/B testing, etc. * Collaborate with Hitachi leaders to ensure successful development, release, and launch of world class solutions Qualifications Key Skills and Experience * Proven experience leading teams to deliver high quality, consumer products on a variety of platforms * Able to design distinctive, intuitive creative artefacts (e.g., wireframes, task flows, screen mockups, prototypes) * Understanding of component-based design systems that can be applied at scale * Expert command of industry-standard design tools (e.g. Adobe Suite, Sketch, InVision, etc.) * Experience conducting user research and user testing. Experience with quantitative methods and analytics is a plus. * Exceptional collaborator with cross-functional teams from tech, design, and business * Seasoned product development expert. Has built and managed multiple large-scale B2B products (or portfolios of products) in an agile environment * Proven leadership experience in agile organization * Strong communication skills with ability to articulate and optimize design based on the value to the user and the business * Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications * Passion to challenge the status quo and find new solutions and drive out of the box ideas - loves and embraces change * Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust * Not afraid to "roll up the sleeves" and seeks to go outside comfort zone to learn - pushes teams to do the same * Empowers others to test, learn, and grow * Experimental mindset to drive innovation Benefits Package Company Funded Benefits * Market competitive salary and discretionary bonus scheme * Generous holiday entitlement - with the option to buy up to an additional 8 days per year * A Holiday Banking scheme allowing you to bank untaken holiday to use another year * Group Personal Pension * Private Medical Insurance * Employee Assistance Programme available to all employees * Personal Accident Insurance Voluntary Benefits (funded by employee) including; * Cycle To Work scheme * Gym Membership * Dental Insurance with option to include dependent children * Health screening * Dining card Company Overview Hitachi Europe Ltd is a social innovation company with headquarters based in Maidenhead, England. The company's European operations employ over 550 people to deliver services and solutions to customers in several key business areas. The company's portfolio includes digital media products, industrial components and equipment, European procurement and sourcing, research and design, information systems. HEU is also responsible for managing a Shared Services Group that provides the Company's business units with a range of innovative and effective common services that deliver value, create 'lean' processes and support growth and development - including HR, IT, Legal, Finance & Accounting, Corporate Communications & Sustainability, and Business Development.