Head of H2H

Stuart ,
London, Greater London
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Overview

Job Description

Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and eCommerce merchants to enable smarter transportation models. Our beautiful office is located in a co-working space Fora Space, 71 Central Street London EC1V 8AB. We're looking for a HEAD OF HUB TO HOME to join the City Operations team, led by Brendan Hamill. You will lead the Hub to Home team, which is a new innovative venture operating as a startup within Stuart. You will be responsible for managing the day to day operations, defining our strategy and building the operational model to deliver the expected growth and profitability targets. This is a new offering which has attracted significant interest from major enterprise clients and you will be a central figure in ensuring its success. Responsibilities: * Manage the Hub to Home team (currently 4 but will grow as we expand). * Own key financial and operational metrics. You will have P&L responsibility. * Prepare regular reports and forecasts on main KPIs * Search for and realise ever greater efficiencies within our operating model. How can we drive lower prices for our clients and / or greater margin for Stuart? * Ensure we have best in class processes from the minute we receive a parcel to when we deliver it to a customer * Coordinate with cross-country and cross-functional teams (Commercial, Courier and Business Operations, Product and Tech spread across our offices in London, Paris and Barcelona) to optimise the offering and ensure it is as commercially attractive as possible. Requirements * 5+ years of relevant work experience in the logistics space, ie. FEDEX, UPS, DPD, DHL, AMAZON or in a Scale-up. * Strong awareness of warehouse management and fulfilment systems along with goods in / goods out processes * A proven ability to strategically plan and grow warehouse & supply chain operations to win new business * A grasp of kaizen, lean methodologies and other continuous improvement techniques * Excellent commercial understanding of UK logistics market * Leadership experience. You will be responsible for coaching and developing your own team and setting the direction of Hub to Home across departments * Excellent organization, project management and time management skills * Confident at challenging the status quo, both influencing and challenging decisions at a senior management level. * Strong use of insights and confidence around data-driven decision making * Fluent English speaker Benefits * Competitive salary and bonus * Lunch paid for every day (in value up to 10) at work and all the free drinks/snacks you can handle * Monthly gym allowance (in value up to 40) to use in any gym or for any sport class - a healthy mind in a healthy body! * Annual company offsite - Ibiza this year! * Private health care provided by AXA (including dental and optical) * Pension taken care of through a partnership with Royal London * Work in an international, dynamic and passionate environment with a great company culture. * Lunchtime sports: frequent yoga, 5 a side football Fridays, squash Thursdays "Logistics for a sustainable world." That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last-mile delivery is not a nice-to-have but rather an inevitability. Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers' demands. We launched in 2015 with a big vision and a handful of clients. Three and a half years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, eCommerce, grocery and food. Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

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