Retail Voucher Administrator

Xexec ,
London, Greater London
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Overview

Job Description

At Xexec we help companies improve their workplace culture and transform their business environment so they can attract the best talent and ultimately achieve better business results. We're a fast paced, high-growth technology company and we're looking for talented people to join our London team. The Role Managing a large amount of incoming calls/emails Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone and email Assist with existing orders, refunds, or exchanges Take payment information and other pertinent information such as addresses and phone numbers Full use of Microsoft Requirements: Customer support experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize and manage time effectively Customer service representative top skills & proficiency: Customer Service , Product Knowledge , Listening Skills, Phone Skills , Resolving Conflict , Multitasking Patience, Positive Attitude, Attention to Detail, Problem Solving, Organizational Skills Adaptability, Ability to Work Under Pressure, Computer Skills We offer a wide range of benefits: * Competitive pay and serious potential for career growth and progression * The very same benefits we sell to our clients, including access to our award-winning discount portal with over 3,000 offers * Tickets to sold-out events and access to an in-house travel agent with exclusive travel discounts * Free healthy snacks in the office (in addition to birthday cake on your birthday) * Free drinks in the office every Thursday * Pension scheme to help you plan for retirement * Employee-of-the-month competition carrying a cash prize This is an excellent opportunity for a confident individual seeking a position in a vibrant and friendly team. Apply for this Job

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