Mandarin Customer Care and Sales Advisor

AllSaints ,
London, Greater London
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Job Description

If you're confident, enthusiastic and passionate about delivering great service then you're just the kind of person we're looking for. Apply now for the chance to join our 24/7 365 Customer Experience Team, based in our East London Head Office. WHAT TO EXPECT . Dealing with an exciting mix of customer care and sales enquiries, primarily over the phone as well as over email and social media . Building and managing customer relationships across multiple channels . Problem solving, complaint handling and liaising with internal stakeholders . Opportunities for development within the team and wider business . 2000 wardrobe allowance and 1500 50% discount allowance on AllSaints product and warehouse sales . Corporate discounts at a number of retailers, restaurants and hair and nail salons . A fun, vibrant and hard working team . Competitive salary of 20,000 per annum Previous Contact Centre experience preferable but not essential . A great phone manner and business fluency in English and Mandarin . Natural confidence, strong listening skills and diplomacy skills . Computer literate with the ability to use multiple platforms . Experience with data entry and meeting targets . Strong time management skills with the ability to plan, prioritise and meet deadlines. . Full flexibility required - Any 5 days of the week, 8 hours shifts. (example shifts: 7am-4pm, 11am-8pm, 1pm-10pm) WHAT WE STAND FOR Customer Centric: We work as one proud team to get the best for our customers One Team: We are joined up and encourage others to share their ideas Work at Pace: We know our goals, and we work with clear outcomes in mind Take Responsibility: We are self aware, understand the impact we have on others and are positive about the future ID: 2020-7887 External Company URL: Address Line 1: E15-17

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