Solutions Architect - Hosting

The Hut Group ,
Manchester, Greater Manchester
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Job Description

About The Hut Group: THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 4,500-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe. Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential. Hosting @ THG: Backed by global giants KKR and Blackrock, The Hut Group's acquisition of UK2 was a strategic opportunity to develop the existing proprietary technology platform behind our health and beauty brands. It also enhances the server infrastructure, programmatic development and platform security. As veterans in the hosting industry, UK2 Group have been providing internet services on a global scale for over 15 years, pioneering the mass adoption of many breakthrough technologies. With experience which spans two decades, we have seen the online landscape alter beyond recognition, and have adapted our service offering in accordance with the rapid developments in hardware capabilities, data transfer speeds and global business demands. Requirements Responsibilities * Utilize deep technology expertise to help design supportable, scalable technology solutions based on requirements provided by clients. * Identify and handle key customer technical objections, prescriptively guiding them to success. * Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty, influence new acquisition account's and enable revenue growth. * Maintain a deep understanding of our product portfolio, competitive differentiators and industry developments to accurately address our client's objectives. * The ability to communicate with developers to senior management at the VP and C-level. * Responsible for all aspects of the client relationship ensuring effective management of client inquiries/issues. * Maintain up-to-date industry and market vertical information to provide expert guidance on IT direction. * Present solutions to customers and prospects with depth of knowledge sufficient to earn credibility, and be able to handle objections, questions, or alternative ideas. * Identify current and future customer service requirements * Assist our sales teams in generating revenue and increasing market share. * Support sales efforts throughout the sales order creation process ensuring all technical requirements are satisfied and to ensure accuracy in delivery. * Serve as primary customer point of contact for "what if" questions, thus freeing the operations team to focus on customer support. * Regularly report progress with all Sales Teams. * Travel throughout the UK expected at times. * A familiarity with modern web application architectures (OS, Hypervisors, Databases, API/Scripting, cPanel). Required Qualifications: * 5+ years of customer facing experience in a technical consulting, systems engineer, or presales engineering role. * Deep understanding of dedicated servers, networking, virtual machines, back-up strategies, load balancing, OS, Applications, storage solutions, and cloud computing technologies * Requires exposure to a range of IT environments, industry sectors & technology stacks. * A track record of success developing and deploying technical solutions to business problems * Excellent oral and written communication skills. * Experience designing and deploying computing infrastructure solutions that span a variety of technologies (i.e. storage, networking, compute) * A deep passion for technology and a love of learning new things * Comfort operating in a fast paced environment that's constantly evolving and changing * Bachelor's degree in an Engineering, Science, Information Technology or related field Preferred Qualifications: * One or more relevant industry recognized certifications: i.e. RHCE/A, MCITP, CCNA, VSP, CISSP, ITIL foundations. * Hands-on experience with cloud computing (IaaS or PaaS) platforms * Extensive managed services, consulting, technical support, and/or application development experience preferred. * Must be organized, detail-oriented, enthusiastic, resourceful and capable of envisioning innovative solutions in a complex environment. * A working understanding of networking (DNS, routing/peering, caching/content distribution), infrastructure (servers, routers, firewalls, load balancers). * A familiarity with modern web application architectures (OS, Hypervisors, Databases, API/Scripting, cPanel). * High degree of professionalism with excellent team

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