Sales Support Executive

Universal Business Team ,
Manchester, Greater Manchester
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Job Description

A long-established and growing family-owned business is seeking an experienced Sales Support executive. The business is currently experiencing rapid growth, operationally excellent and enjoys great customer loyalty. You will be responsible for providing support to sales representatives and respond to customer and prospect queries. The ideal candidate is an experienced professional with knowledge of sales and customer service best practices, who is able to interpret sales metrics and be goal-oriented. Responsibilities * Provide troubleshooting assistance for customer orders, account statuses and relevant problems * Provide data and guides to help the sales team * Develop and monitor performance indicators * Manage sales tracking tools and report on important information * Keep record of sales trends * Liaise with account managers to develop specific sales strategies * Stay up-to-date with new product and feature launches and ensure sales team is on board * Review pending orders and specific customers requests to ensure excellent customer service and customer experience * Suggest sales process improvements Requirements * Proven work experience as a Sales support Executive or Similar * Hands on experience with ERP and CRM systems * Proficiency with MS Office Suite, particularly MS Excel * In-depth understanding of sales principles and customer service practices * Excellent communication skills * Analytical and multitasking skills * Teamwork and motivational skills Benefits * Salary between 20,000 - 25,000 per annum DOE * Pension * Free on-site parking facilities * Career Progression

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