Assistant Restaurant Manager

Shiva Hotel ,
London, Greater London
More Details
Salary: £21,500 per annum plus service charge

Overview

Assistant Restaurant Manager The DoubleTree by Hilton London Excel is looking for an Assistant Restaurant Manager to join our Food and Beverage team. This role will be hands on supervision of service, assisting the Food and Beverage Manager and Assistant Food and Beverage Manager in the management of the Restaurant department and on accession the Bar department, ensuring standards of operation are adhered to at all times and service expectations are exceeded. The following are just some of the responsibilities of the job role: Manage the Restaurant team and on occasion the Bar team in the provision of food and beverage, following standards and procedures manual, and direction from Food and Beverage Manager. Prepare rotas to meet business needs, ensuring that staffing levels and cost are kept within budget and payroll expectations. Ensure the smooth running of the Restaurant on a daily basis, delegating where appropriate and implementing pre and post-shift briefings. Liaise with sales department to ensure all promotions are fully understood and implemented. Attend and positively contribute to weekly strategy meetings in line with hotel standards. Be responsible for F&B equipment within the department, reporting any defects using the maintenance reporting procedures. To maintain standards of performance documentation, including brand and company standards, to be used in training and as a daily reference for all team members. Ensure all waiters notes and pictorial food service plans, including allergen information, are implemented as training tools for departmental standard training. Handle all guest requests efficiently and professionally, following hotel and brand standards. Have a thorough knowledge of all food and beverage menus, using ‘waiters notes’ to improve knowledge and service. Ensure that all standards in the Restaurant area are met and that a high mark is achieved in the annual Hilton and/or any other internal/external audits and any issues that are highlighted are resolved immediately. Ensure that Restaurant SALT action plans are presented on the first working day of each month, to the team, ensuring their relevance. Apply the SMART system to achieve the monthly SALT targets as set and agreed with the Food and Beverage Manager. Continuously review areas of responsibility against brand and hotel standard operations procedures; produce, review and implement resulting action plans and departmental empowerment guidelines where necessary. Protect personal data of guests and team members following GDPR and PCI training. Have thorough knowledge of POS system and ensure that all orders are correctly inputted. Ensure high standard of cleanliness in Restaurant areas at all times. Actively seek ways to improve the Restaurant operation, agree and implement any resulting factors. Complete Duty Manager shifts as per rota and ensure that all areas are running as per Company and brand standards, identifying any shortfalls and implementing action plans to address shortfalls. Adhere to company rules on uniform and personal presentation standards. Social Responsibility The DoubleTree by Hilton London Excel is owned and operated by Shiva Hotels Group LLP under a franchise agreement with Hilton Worldwide. Shiva Hotels strive towards running it’s business in a socially responsible way. We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations. Eligibility to Work. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Requirements · Proven experience as a Food and Beverage Supervisor looking for the next step up or in a similar role · Thorough understanding of POS system · Working knowledge of Food and Beverage Operations · High level of IT proficiency. · Excellent communication skills and establish a rapport · Work on own initiative. · Understanding of Social Media in a business environment. · Proactive approach. · Empathetic and ability to deliver creative solutions. · Attention to detail. · Hospitable, Genuine and great sense of humour · Excellent telephone manner, · Sales skills, ability to up-sell · Ability to work a flexible schedule This job was originally posted as www.caterer.com/job/89852272

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