IT Servicedesk Customer Agent

Rullion ,
Manchester, Greater Manchester
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Overview

Monday - Sunday (Work 5 days out of 7) 37.5 hours a week Exchange Quay 6am- 10.30pm shift work My client a large retail organisation, is seeking appoint an IT Service desk agent to log incidents and requests and resolve where possible. When applicable ensure that Incidents and Service Requests are passed to the appropriate resolving team following documented procedures working within the scope of customer and IT Service Desk level agreements. As an individual you'll need to be tenacious, a team player and someone committed to great customer service. Experience and Skills required for a IT Service desk agent To provide first line technical support to the company in line with and adhering to documented working procedures. Identify trends and underlying issues through calls logged. To achieve all key performance targets Log (ensuring all relevant information is added to each incident/request record) identify, and escalate incidents and requests promptly to the appropriate source without causing delays to priority work Promptly identify and escalate incidents and requests to the appropriate source without causing delays to priority work Provide an effective interface to all other areas of IT To participate as a pro-active member of the team in order to improve overall function by putting forward ideas and raising issues and identifying trends. As a IT Desk Service desk agent you will initially start as an information gatherer then have the opportunity to progress to a fixer role You will need to be available to work from 6 am- 10:30pm 5 days out of 7 including bank holidays. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. This job was originally posted as www.cwjobs.co.uk/job/89931652

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