IT Support Engineer

Perpetual Engineering Partnerships Ltd ,
Gateshead, Tyne and Wear
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Overview

IT Support Engineer My client, a global provider of secure products and digital solutions are looking for an IT Support Engineer to join their team based in their Gateshead Office. As an IT Support Engineer, you will be a part of the team responsible for platform build and support for IT systems in the Authentication Division. Working as part of a wider infrastructure team your key responsibilities will include: Work with other members of the Infrastructure Team, IT Support Teams, Software Delivery and Test teams to research, determine the scope and complexity of issues and to identify steps to resolve them Build relationships with key stakeholders and suppliers Identify areas where standards can be developed and processes improved, and work with your team to implement those improvements Flexible on working patterns to fulfil business need, and be willing to join an on-call rota for customer critical systems Willing to travel, sometimes internationally, when required Qualifications Educated to degree level or equivalent work experience. Experience: Demonstrable experience in 2nd or 3rd line IT support and possess ability to analyse, diagnose and fix problems and then works to find the root cause Enquiring approach to work, a methodical approach to solving problems and an attention to detail The majority of your experience will be with Linux platforms, but you will have had exposure to Windows Server Experience with Storage Arrays (Ideally Dell Compellent and HP Nimble) Patch Management Software (ideally Ivanti) Backup concepts and Software (ideally Backup Exec) Dell and HP Server Hardware Experience of shell and PowerShell scripting Patch management tools Endpoint Protection and Anti-Virus management Ability to work with people across the organisation Experience of working in an ITIL environment, ideally possesses an ITIL Foundation qualification An understanding of information security, ideally possesses a CISSP qualification Understanding of the principles of business continuity and disaster recovery Perpetual Engineering Partnerships is part of the Cygnet Group of companies based in Northwich and specialise in providing the best quality contract and permanent engineers to the white-collar market. We offer a truly unique approach to other recruitment companies by providing an internal engineering perspective and assessment which is unrivaled in the market. We are looking to add value for both clients and candidates alike with a pioneering mix of both recruitment and engineering methods. This job was originally posted as www.totaljobs.com/job/89708043

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