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DK Recruitment Ltd
,
Derby, Derbyshire
Field Engineer
Overview
Currently looking for a Field Engineer for a key client of ours based in Derby Requirements : deal with client facing requests, laptop deployment and office 365 support Requests EXPERIENCE / KNOWLEDGE : Appropriate IT background and experience Appropriate customer facing/user support experience – Tier 1 and 2 Experience with building physical and virtual machines Proficient with operating systems, including but not limited to: Windows 7 – 10 Windows Server 2008 – 2016 Linux variants (not essential) Basic working knowledge of server infrastructure and networking Technical troubleshooting in heterogeneous environments Experience working with ticketing systems such as ServiceNow Knowledge and understanding of working to defined SLAs Understanding of IT workflows/ITIL practices SKILLS : An excellent troubleshooting mentality Excellent communication skills both verbal and written Ability to multi task, handle high workloads and high call volumes in a busy working environment Proactive approach to problem solving and service improvement Ability to cross train and pick up different technologies as required Ability to liaise effectively with users and other support team members Demonstrable experience in the following technologies: Windows 7, 8.1 and 10 Office 2010 – 2016 and 365 SharePoint Active Directory Mobile phones (iOS, Microsoft and Android) Video Conferencing Ability to handle day-to-day technical issues, including but not limited to: Printer issues If this is something of interest, can you please contact me ASAP. This job was originally posted as www.totaljobs.com/job/89709008