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ORB People Ltd
,
Leeds, West Yorkshire
Pensions Team Manager
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Job Summary: We are recruiting on behalf of our client based in Leeds for a Pensions Team Manager. As a Pensions Team Manager, your role will be to manage a team of staff engaged in a variety of tasks related to the administration of Final Salary and Defined Contribution Schemes to deliver contracted levels of service and reporting within agreed costs. As the team manager role is such an important role in providing an effective service to clients, our client needs the candidate to have the ability to maintain: An adequate understanding of client profitability and expected service. A well trained group of Senior Administrators and Administrators. A healthy level of team morale. To deliver service in a customer focussed and conscientious manner and ensuring customers are treated fairly at all times. Key duties and responsibilities: To effectively deliver work in the timescales that were specified either in the service contract, or with the Senior Manager. To manage the team effectively to ensure they comply with the internal procedures, all aspects of pensions legislation and adhere to service and quality standards. To effectively manage the team by distributing work efficiently. To deal with any issues that may affect team performance. To liaise with the other Team Managers to ensure issues are managed, and resolved. To liaise with the Senior Manager regarding resourcing and client expectations for all schemes managed by the team. To daily contact clients regarding service matters. To ensure all team members receive effective development and training. To report to the Service Manager when required. To ensure administration reports for clients are produced in a timely manner. To handle client queries, via the phone or sometimes face to face. To handle the complaint database; ensuring complaints are recorded and the databased is regularly updated. To investigate any complaints that are raised, and where necessary, undertake a root cause analysis of the issues and take corrective action. To encourage the team to put forward ideas and suggestions for improving working methods. Where appropriate, implement changes under the guidance of the Service Manager. Ensure the maintenance of all required documentation and procedures to allow effective and successful internal auditing. To conduct and document formal staff appraisals. As a team manager, you will undertaking monthly 1:1's with all team members as well as the following: Providing feedback on quality and quantitative measures. Review and update Personal Development Plans. Review Competency on processes and scheme knowledge. Undertake performance management with individuals as required. Experience and Education Requirements: Strong working knowledge and experience of pensions administration and pensions legislation and Regulation. Basic PMI qualifications as a minimum and ideally working towards APMI. Computer literate and strong on Microsoft Office suite esp. Word, Excel and PowerPoint. Familiar with JLT systems, BizFlow, SharePoint and Practice Engine. Ideally some experience of planning and project management.