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Nautica Resourcing
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Brierley Hill, West Midlands
Application Support Analyst
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Salary: From £30,000 to £35,000 per annum |
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Overview
Application Support Analyst - Permanent - Dudley - £30k - £35K benefits Application Support Analyst - Permanent - Dudley - £30k - £35K benefits Key Responsibilities making a positive contribution to, and being a productive member of the 1st and 2nd line software support team Managing calls and cases from start to resolution maintaining personal skills currency to ensure the ability to support new product features when released striving to deliver continuous improvement in our support service striving to exceed client expectations in all interactions ensuring clear and effective communication both to clients and within the business following defined process when handling client issues handling an appropriate volume of work that both supports the team goals and satisfies personal objectives providing support and assistance to team members both technically and operationally as required carrying out planned change and upgrade activities Skills Required making a positive contribution to, and being a productive member of the 1st and 2nd line software support team Managing calls and cases from start to resolution Dealing with Clients and end users over the phone and email previous experience and proven capability of working in a pressured customer service application support environment The ideal candidate will have SQL knowledge as support cases require the ability to query complex databases. This job was originally posted as www.totaljobs.com/job/89207019