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Brierley Hill, West Midlands
Application Support
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Seeking an experienced software applications support consultant with SQL skills for a software support role within an innovative, expanding software house in the West Midlands realising global growth plans. Must have a background in Applications Support ideally for a software vendor that develops its own software solutions and implements them on a SaaS basis for its client base. based. SQL skills needed plus a strong technical background, excellent communication skills and expertise in troubleshooting. West Midlands. Salary according to experience. In this role you will: deliver applications support to a large number of client organisations take queries from users by email and phone, and own the problem until resolution handle everything from simple password re-sets and 'How do I?' questions, through to database issues, identifying bugs, managing the impact of infrastructure use strong technical skills to troubleshoot highly complex issues work as part of a 6 person team who have strong technical expertise and provide exceptional levels of customer service You must have: previous applications support experience strong software skills SQL skills in order to query databases to resolve issues good understanding of Microsoft Windows a willingness to communicate with technical and non technical users to analyse and resolve problems ability to liase with software development team and infrastructure team after analysing the problem an analytical approach, and passion for solving problems for business users any experience of workforce management software (WFM), Time and Attendance (T&A), Payroll solutions is a plus but not essential any experience of working within or serving users in the Facilities Management sector is a plus but not essential Please send a CV urgently to find out more about this exciting, challenging and rewarding role in supportive team. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.