Product Features
Blog
Contact Us
Sign In
Nautica Resourcing
,
Brierley Hill, West Midlands
Application Support Analyst
|
|
Salary: From £30,000 to £35,000 per annum |
|---|
Overview
Application Support Analyst - Permanent - Dudley - £30k - £35K benefits Application Support Analyst - Permanent - Dudley - £30k - £35K benefits Key Responsibilities The responsibilities of the role will include, but are not limited to: maintaining the highest professional standards at all times making a positive contribution to, and being a productive member of the software support team maintaining personal skills currency to ensure the ability to support new product features when released striving to deliver continuous improvement in our support service striving to exceed client expectations in all interactions ensuring clear and effective communication both to clients and within the business following defined process when handling client issues handling an appropriate volume of work that both supports the team goals and satisfies personal objectives providing support and assistance to team members both technically and operationally as required carrying out planned change and upgrade activities work shifts patterns between 8am - 6pm as part of the extended hours team rota participating in the Out Of Hours rota Skills Required previous experience and proven capability of working in a pressured customer service application support environment The ideal candidate will have a good level of SQL knowledge as support cases require the ability to query complex databases, knowledge of web based application infrastructure and will be able to demonstrate logical thinking and problem solving techniques This job was originally posted as www.totaljobs.com/job/89630546