Global Network Change and Recovery Specialist

NTT Europe Ltd ,
London, Greater London
More Details
Salary: Up to £65,000 per annum

Overview

Global Networks Change Management/Business Continuity Specialist with technical/human analytical skills to perform a broad range of Network Change Management and Disaster Recovery responsibilities. Reporting directly to the Global Network DR Coordinator, the incumbent will perform special Business Continuity tasks of planning, procuring and testing resources (human, technical, etc.), confirming that regional alternate locations are readily available; monitoring that corrective actions are implemented; documenting the results of all annual DR tests. Undertake all the Americas and branch offices eBCM lifecycle deliverables (annual Awareness Training, Business Recovery Solution test, Business Impact Analysis/Business Continuity plans and semi-annual Call Tree Test.) Network Change Management tasks would include-but not limited to: • Reviewer/approving all Network Change related tasks prior to their implementation • Assist in the enforcement of Network Change policies and procedures • Administration of Global Network daily/weekly and monthly reports • On-going tasks of updating Network Change Control KOP • Manage the regional Network weekly CABs, and participating in the weekly GT Global CAB representing network Changes • Additional the candidate will be required to document, planned all network procedures jointly with the regional ITF coordinators the invocation of all landlord annual building powers and building preventative maintenance exercises while employing all network cost savings opportunities Key Responsibilities: • Primary BCM liaison between CSBC, Service Continuity and the DB Business groups with the assurance of a network that is reliable, secure, redundant and uninterrupted • Ensuring that all Changes to the Network infrastructure have met the pre-determined standard for risk, quality, conflict, approval and notification, as dictated by GCM team • Examining that each Change in the context of business requirements, approvals and schedules, prior to the implementation of any Change to the Network environment • Communicates major Network Change events globally while addressing Change conflicts with the affected Business Unit and escalations to ensure closure and resolution • Hosting global internal Change Advisory Board (CAB) meetings as well as participating/representing Global Network Changes on the weekly GT CAB meetings • Working closely with all the Network Support staff in identifies and rectify any infrastructure risk that may impede recovery and report these risks to the Global Services Continuity and CSBC teams • Participating/supporting all annual CSBC DR/BCP, FED test and Landlord mandated power down exercises globally – each time providing an improved solution to our previous year plan to return to normal production post invocation • Certifying that all Network 4 eBCM lifecycle requirements (biannual Call Trees, Business Continuity documents, annual awareness training and business recovery solutions test) are current in the eBCM portal • Ensuring all Global Network team members understand their roles and responsibilities regarding emergency preparedness • Ensuring all Global Network staff are familiar with their evacuation and assembly points, business continuity plan for their department and their roles in a recovery solution • Attend weekly service review CAB meetings Experience, Skills and Qualifications: • Experience/Expose in IT in large corporate environments, specifically in the area of controlled production environments • Experience with software development life cycles or Infrastructure release management processes. • Education/Certification: Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (or equivalent) • Relevant experience in Project Management • Relevant experience in a minimum of two of the following fields: operational risk management, regulatory programme management, information security, data protection, quality management (CMMI, ITIL or 6-Sigma) • General financial markets experience – a plus • Excellent analytical skills to evaluate problem, root cause and inform/test resolution • Excellent team worker, able to work in virtual global teams in a matrix organization • Ability to work in fast paced environment and keep pace with technical/operational innovation • Good communication skills, fluent in English (written/verbal) and local language as appropriate • People Management • Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate • Actively supports the COO strategy, plans and values, contributing to the achievement of a high performance culture • Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution • Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment • Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance. This job was originally posted as www.totaljobs.com/job/89925014

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