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Quality Personnel
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Milton Keynes, Buckinghamshire
Helpdesk Administrator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Helpdesk Administrator To provide complete customer support function for incoming customer enquiries. Log a locate and close calls, where applicable assist customers with user and technical problems Liaise with engineers to enable the optimum field service provision. Deal with workshop repairs and returns in accordance with company guidelines. Provide initial telephone contact for all customer enquiries Provide customers with ETA and completion times Provide reports as requested by manager The ideal candidate needs to have Advanced knowledge of Service IT Good knowledge of Customer Web Applications Basic Excel knowledge Excellent telephone manor Excellent Administration and Customer Service Skills Ability to learn Can work on own initiative Results orientated and can be assertive To apply please email your CV in Word format. If you do not hear back from us within 1 week, we’re sorry you have not been successful this time. Please don’t let this stop you applying for other roles you may be suitable for. Quality Personnel based in Milton Keynes, Buckinghamshire are an equal opportunities Employer acting as an Employee Agency and Business. Supplying temporary, permanent and contract workers within Industrial, Office and Engineering sectors - please keep up-to-date with all our opportunities by following us on Facebook, Twitter, LinkedIn or why not sign-up for job alerts on our own website. Good luck.