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BlueCrest Recruitment
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Milton Keynes, Buckinghamshire
Helpdesk Administrator / Customer Support - Engineers - Milton Keynes
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
BlueCrest Recruitment have been assigned a role recruiting for a very fast growing and already established International manufacturing company based in Milton Keynes. The culture is excellent and this role essentially is a great way to learn the operations this firm employs. The parent company is valued at several £Billions. The successful Helpdesk Administrator / Customer Support - Engineers will have relevant work experience gained from a similar organisation or role The candidate will provide a complete customer support function for incoming customer enquiries. Your role will mainly focus on Logging calls and where applicable assisting the clients with any technical problems, within your remit. You will Liaise with stakeholders including engineers to enable the optimum output You will deal with any workshop repairs and returns in accordance with company guidelines. Spec: Providing the initial telephone contact for all customer enquiries. Logging incoming customer calls on the system Routing calls and allocating jobs to Engineers to provide optimum territory coverage within Service Level Agreements (SLA) Ensuring that scheduled service visits are completed within their specified time frame Providing customers with ETA of delivery and ensuring these times are met Use for example, Outstanding Call Reports to ensure Response Times to calls are kept to a minimum. Managing the Service Engineers' Diary accurately, keeping it fully up to date with all call details, Preventative Maintenance visits, Engineer availability etc. Close calls in a timely manner Process Engineers dockets to conclusion, i.e. further stock requirements, damaged stock,letters, sales leads. Liaise with the Operations Senior and others on stock requirements to ensure that Engineers attend calls with all the necessary equipment and spares To help ensure that stock is at an optimum point without costly excess and that call responses are not affected by lack of stock . Liaise effectively with customers in connection with order and despatch enquiries. Filing of all paperwork within Call Logging area. Provide reports as requested by your Manager/ Key Contact. Maintain a good working knowledge of all products' features and benefits. Background: A candidate who has dealt with Customers and dealing with various stakeholders. Desirable, SERVICE IT, and Customer Web Applications Your application will be reviewed by BlueCrest Recruitment. BlueCrest Recruitment is acting as an Employment Agency in relation to this vacancy. Due to the high volume of applications, we will only contact you within the next 21 days if your application has been successful and have been selected for an interview.