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Parkside Office Professional
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Milton Keynes, Buckinghamshire
Helpdesk Administrator
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
A well established client of mine based in Milton Keynes are looking for a Help Desk Administrator to join the team. The successful individual will be responsible for providing the complete customer support function answering any customer enquiries as well liaising with the engineers. Salary: £20,000 Hours: Full Time, Permanent Location: Milton Keynes Main Responsibilities: Act as the first point of contact for all customer enquiries Log all communication with customers ensuring you follow company guidelines Route calls to allocate field service engineers Ensure scheduled service visits are completed within their time frame keeping record Provide customers with estimated time of arrival Use outstanding call reports and all other necessary means to ensure response times to calls are kept to a minimum Manage the service engineers dairy accurately ensuring all information is accessible to the engineers Liaise with Operations Director and Stock Controller on stock requirements to ensure that the Engineers have thee necessary equipment Liaise with customers in connection to orders and despatch General administration, filing of all paperwork. Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.