Product Features
Blog
Contact Us
Sign In
INTERSERVE
,
Reading, Berkshire
Site Operations Manager
|
|
Job Type: Full-time |
|---|
Overview
Job Purpose Delivering a high quality, proactive Soft Facilities Management service to both the client and passengers and discharge this responsibility with utmost professionalism at all times. Responsibilities Responsibility for managing the Profit and Loss (P&L) account and attending monthly finance reviews to report on the financial performance of the site(s) during the reporting cycle Work with Soft Services Manager to control expenditure and maximise income to achieve or exceed budgeted financial performance Work with Soft Services Manager to drive out inefficiencies and generate savings and best value solutions within your location Leading, coaching and developing the operational teams Manage internal and external stakeholder relationships and expectations Ensure that internal/external training is provided Feedback given on performance in relation to tasks undertaken, as well as at progress and performance reviews of the operational team Developing best practice for FM services to drive service and quality improvements across the contract Carry out regular site audits e.g. HSE and regular quality checks Act as key focal point for any operational issues and respond within agreed timescales Ensure that all aspects of Health and Safety are covered and the correct documentation is held Ensure the contract meets statutory compliance regulations Ensure a robust incident management plan is in place in conjunction with our client’s plan and is tested regularly Ensure all project work is completed within the required timescales Coordinate and implement all equipment Knowledge skills & experience Proven ability to motivate and lead a multi-skilled facilities management team involving all soft services with exceptional customer service Proven continual and high level customer service Excellent stakeholder engagement and management skills Demonstrable experience of managing to budget The ability to introduce change through a structured change management approach Team management skills including communication, prioritisation, planning likely to have been obtained over a number of years Business continuity and incident management in high technology driven environments in the financial or technology sectors Knowledge of Health & Safety regulations Proven communication and influencing skills with the ability to gain acceptance at all levels of management and external suppliers Proven analytical and problem solving skills. Ability to use initiative, judgement and take decisions Ability to act calmly and give clear instructions in an emergency GCSE standard in English and Maths or equivalent preferred Person Ability to communicate at all levels Ability to work under pressure Team player IOSH Managing Safely Train the Trainer Good interpersonal skills Excellent time management skills Positive disposition – self-motivated and ability to motivate others Decision maker and problem solver Additional Information Permanent Full time 40 hours per week 25 days annual leave plus Bank Holidays Monday to Friday – Flexibility required – contactable in the event of emergencies (occasional evening work may be required)