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Smart Recruit Online Limited
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London, Greater London
Contact Centre Agent
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Job Type: Full-time |
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Salary: £20,280 per annum |
Overview
Our national network of wholly owned service centres, extensive fleet and investment in technology are why we are the UK's most flexible, reliable and transparent same day Logistics Company. Our clients know we deliver on time, every time which enables them to commit 100% to their customers. We are incredibly proud of our CitySprint family and the lengths we go to each day to provide first class services to our 13,000 customers. How do we accomplish it all? By hiring and retaining top notch talent, individuals who are capable of handling any situation with confidence and professionalism. This is where YOU come in We have a fantastic opportunity for a Contact Centre Agent to join our team in Central London on a permanent basis. Dealing primarily with people is a varied, exciting and sometimes challenging day job, so this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head on, and also enjoy that great feeling when they resolve it To ensure our customers get the best experience when dealing with us, we need you to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face. Due to the nature of the role, we really do need you to already have Customer Service experience, ideally via phone and email, and not be fazed by a fast paced, changeable and pressurised environment. Any calls you take are processed on CitySprint's online booking systems, so any previous experience of similar systems is a big bonus But if not, don't worry You'll have a supportive and experienced team behind you all the way, helping you to gain the knowledge you need to be fantastic in this role. Now for the official bit…. To be suitable for this role you must have: Excellent verbal and written communication. Pleasant and friendly telephone manner at all times with both internal and external Customers. Demonstrable experience working in a Customer Service call centre environment. Competence in the use of Microsoft Office products and excellent computer skills. Excellent organisational and prioritisation skills and be able to work effectively in a fast-paced environment. The ability to act on your own initiative without constant supervision. Excellent punctuality and attendance. Contact Centre Agent | Call Handling | Call Centre | Customer Satisfaction | Problem Solving | Reporting | Customer Support | Call Handling | Telephony | Administration | Customer Service Benefits Healthcare / Pension / Ride2Work scheme / Employee perks scheme Essential Skills Work well as part of a team, be open-minded towards the ideas and views of others, contribute to & welcome feedback, support in building team spirit, enable others to succeed. Tackle issues quickly and effectively and comfortable learning new things. Have previous Customer Service experience including the management of Service Level Agreements. Be competent and accurate managing key client information and general data entry, as well as the generation of daily and weekly reports based on the data collated. Ability to communicate professionally and clearly to clients and suppliers. Have proven skills working in a close-knit team environment and treat people with respect under all circumstances. Be an ambassador for CitySprint's core values; Accountability, Ambition, Empathy and Reliability. If this all sounds like you, we really want to hear from you Please don't delay, send us your CV and covering letter outlining why you're the best person for the job. We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible. We do not require the assistance of agencies with this vacancy - thank you in advance. About Company CitySprint are already the UK's leading (and largest) same day courier network but we have even bolder ambitions. Our company vision is to set the pace in the new world of smart delivery, can you help us to get there? We proudly support over 14,000 businesses across the UK with their delivery needs, from same day, UK overnight and international delivery, to life-saving medical deliveries and bespoke logistics solutions. Our customers are at the heart of everything we do; we will never stop putting them first and striving to create connections that are personal. Achieving this, while delivering 15m critical deliveries each year, can be challenging - that's why we need you Our nationwide team are both passionate and dedicated. We offer roles that are extremely varied, and we really drive internal promotion as much as possible - CitySprint is a place where you can flourish. Our competitive package includes 22 days holiday (rising incrementally to 25 days after 5 years' service) as well as access to Perkbox, Medicash, Ride2Work Scheme and season ticket loans. We're dedicated to your training and personal development as well; being the best at your job also means that our customers get the best possible experience with CitySprint.