Senior Sales Engineer - Contact Centre Solutions Architect - EMEA Based

Mitel EMEA ,
London, Greater London
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Job Description

Description Position at Mitel EMEA Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be. Introduction: We are looking for a Contact Centre Solutions Architect to support large engagements and knowledge transfer at the Area or Operational level. You would provide technical expertise, leadership, opportunity development and business level consultation throughout the sales process for assigned opportunities. Responsibilities: * Interfacing to all parts of the business to address the needs of the sales theatre. * Defining the plays/ blueprints for the sales engineering teams. * Provide the knowledge and experience to the sales organization. * Escalation point for Sales Engineering teams, resolve issues/ misunderstands. * Identifying gaps and addressing gaps for customers, partners, internal/ external by delivering content. * Ensure that Mitel's strategies are absorbed within Technical Operations. * Delivering a forward-looking view/ approach. * Provide architectural oversight and solution reviews of other engineers' work * Oversee project reviews, feasibility, prioritisation, initiation, execution, and closure for all project work related to the program * Document and share best practices with business * Maintains high level of technical knowledge on all relevant software releases and how they interact with various partner platforms * This role is Global with some need to travel. Qualifications/Experience: * 7+ years contact centre related pre-sales experience. * Mitel product experience or applicable experience in Contact Centre offerings is required. Has experience with very large scale and complex communication system architectures, applications, customers, partners and implementations. * Experienced in selling and positioning of Mitel products and solutions in a high touch, large enterprise consultative selling environment required. * Formal IT consulting experience is desirable. * Broad technical understanding of adjacent technologies and industry trends * Adeptly applies business experience, best practices, financial and relationship selling tactics to win large projects and define architectures * Comfortable, articulate, convincing and poised around senior level customer influencers and leadership. * Able to document complex solution designs * Intimate knowledge of large enterprise IT architectures and implementations. * Plans and leads proof-of-concept, trials and demonstrations, often with integration of large-scaled, complex and distributed enterprise software and ISV solutions. For more information, go to www.mitel.com and follow us on Twitter @Mitel. #LI-MC1

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