User Support Technician - CITB Cardiff

Fujitsu Services Limited ,
Cardiff, South Glamorgan
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Overview

Workplace Services – User Support Technician CARDIFF Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our customers across the region. We are looking for a User Support Technician to work alongside 3 other team members on a customer site in Cardiff to provide remedial and proactive IT support to our Customer ensuring they are truly enabled. The role will involve building strong customer service relationships with user base and key stakeholders to enable them to be productive by providing IT support and guidance detailed within our scope of service – please refer to core skills below. Working with your Team and Customer, you will be encouraged to identify improvements – both service and efficiency. Good attention to detail is a key requirement to the role, ensuring appropriate updates are noted on the Call Management System to track progress of incidents and tasks as well as Team and Personal administrative tasks. You will be required to obtain security clearance to SC level. Core Skills Excellent Customer Service Skills Team Working Technical Capability Problem Solving Personal Organisation Flexibility, Diversity and Inclusion Fujitsu has been recognised as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information. We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. We are committed to equality of opportunity for all so even if you think you don’t meet all the criteria, we would still love to hear from you. Our roles may demand some travel and flexibility to meet clients and to drive performance, but we have a culture of respect for professional and private commitments. Fujitsu: Empowering human difference This job was originally posted as www.totaljobs.com/job/89957043

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