End User Compute (EUC) Engineer - Workplace Services

Overview As an End User Computing Engineer, you ensure our EUC services meet the high standards required for our globally distributed workforce. You harness your in-depth knowledge of the environment, technology and industry trends to ensure the service meets the needs of our end users and that our workplace continues to evolve for the better. Our enterprise estate consists of a large virtual desktop environment, Dell EUC hardware and a myriad of systems that manages/provisions endpoints, protects users from emerging threats and provides a consistent desktop experience for a range of user personas: Frontline operatives, Backoffice service staff, Executives, Contractors, Remote works etc. Technology and services include: Endpoint Management tooling (Ivanti, SCCM, Workplace One), Microsoft 365 (Intune, Autopilot, Modern Management), Group Policy Management, AppLocker, Security Hardening (CIS etc), Roaming Profiles, Citrix XenDesktop (Gold Image and Wyse device management) and OS deployments. The Team You work within the EUC team which forms part of the Workplace Services function. This team provides our workplace with a robust range of end user computing services that enable our users to carry out their role effectively and securely with modern workplace technology. Main Duties This is not a full definition of the role but covers the main aspects and drivers for success. Manage and administer the endpoint management systems for Windows, Apple and Wyse devices. Ensure OS upgrades, patches and feature releases are deployed are tested in a staged deployment. Act as the design authority for the end users’ desktop experience, ensuring stability and consistency. Control the hardware standards for procurement: Laptops, desktop, developer machines, mobiles etc. Manage and optimise mobile device management for android and iOS via VMware Workspace One. Manage mobile device security – MAM Policies, CIS Benchmarks, remote wipes, BOYD, asset tracking. AppLocker Management – Control the whitelisting catalogue for applications and DLLs against roles. Ensure CIS benchmarks are regularly revised and applied to OS (Windows/MacOS) and applications. Conduct user adoption activities to increase use of MS Teams, O365 features, remote working etc Manage the meeting room experience and hardware standards to support Zoom/Teams conferencing Work closely with third party vendors on the latest feature releases, service problems and renewals. Identification and resolution of performance anomalies, system defects and stability issues. Produce and maintain technical processes, documentation and knowledge base articles for systems. Provide peer support and knowledge transfer to colleagues within other teams and functions in IT. Work with our InfoSec teams to ensure systems remain safe and secure from emerging threats. Validate projects during transition to BAU, ensuring appropriate management and support is in place. Work with the change management team on proposed changes, assessing risk and impact to services. Liaising with other departments within the business to ensure IT needs are met to their expectation. Prior Experience and Personal Attributes: You should be able to demonstrate experience and expertise across as many of the following areas as possible A minimum of 3 years’ experience within an IT support or managed services function. Highly technical with hands on experience with troubleshooting issues and resolving problems. Experience with AD, DNS, DHCP, Group Policy, Roaming Profiles, File Shares, DFS, AppLocker etc. O365 or Microsoft 365 administration and troubleshooting (Exchange, SharePoint, Skype/Teams etc) Experience with VDI or RDS: Citrix XenDesktop, XenApp or Horizon, RDS, Profile Management etc. Operating systems: Windows Server 2008 R2 – 2016/19, Windows 10, Linux Servers and appliances. VMware vSphere environments to manage VMs (expand capacity, monitor alerts, check performance) Desirables: Exposure to any of these technologies / activities is advantageous for the role. M365 - Teams, SharePoint, Azure AD, Autopilot, Dynamics, PowerBI, OneDrive, Azure File Sync etc. On-premise messaging technologies – Exchange 2016, Journaling, Archiving, email security etc. Exposure to monitoring and alerting systems like What’s Up? Gold, PagerDuty, PRTG, Manage Engine. Experience with ITSM systems like Ivanti, ServiceNow or BMC Remedy Exposure to Palo Alto Firewalls, VPNs and Load Balancers: F5, Citrix NetScaler, AVI. A good understanding of complex networking technologies and security services. Security experience with Intune, AIP, ATP, DLP, MFA, EMS and/or CIS Benchmarking requirements. Experience of working with a cloud provides like Azure, AWS, GCP and private cloud technologies. An understanding of compute and storage infrastructure: Dell, IBM, Pure Storage etc. Experience with backup solutions like Veeam, TSM, AppAssure, StorageCraft or Datto. IT certifications are highly desirable, examples: Microsoft 365 Certified Associate, MCSA, MCSE etc About Admiral We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued. Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio. Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun. Salary, Benefits and Work-Life Balance We do not have a set salary for this position, as it will be dependent on the successful candidates experience. We are happy to see CVs from all candidates who meet the requirements, and will be happy to discuss the remuneration package. At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. If you would like to be considered for this opportunity, please click “apply now” to complete an online application form. The Recruitment Officer looking after this role is Kate Williams. If you have any queries about this position, please feel free to drop her a call on the recruitment line – 0800 118 1619. Please note, we are unable to accept CVs via email. LI-LP1 This job was originally posted as www.totaljobs.com/job/89786923