End User Support Analyst

DGH Recruitment Ltd ,
Cardiff, South Glamorgan
More Details
Salary: £30000 - £33000 per annum

Overview

End User Support Analyst My client, requires an End User Support Analyst to provide onsite IT support for colleagues, this will cover all end user devices, iPhone, iPad, PC, laptop etc. Utilising strong technical skills, the EUS Analyst will resolve and fulfil technical Incidents and Service Requests Key responsibilities: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management toolset (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Skills and experience: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) End point Enterprise encryption systems - device enrolment, device encryption/decryption and device/user (Microsoft MBAM, BeCrypt Enterprise, PGP, Bit locker) A strong understanding of core application technologies, for example, email, document management, time recording. Service management tool experience - Accessing, updating, closing calls (Remedy) Telephony end point support (Mitel)- Handset configuration, extension allocation This is an excellent opportunity for the right person to join a challenging and exciting role. Please apply ASAP for further information and an informal conversation. If you would like to be kept in touch then please feel free to connect with me on LinkedIn http://www.linkedin.com/in/andrewvickery where I regularly post details of new vacancies. End User Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business This job was originally posted as www.totaljobs.com/job/89880495

People also viewed