IT Help Desk , Service Management , Wealth Management firm

JJ Search Ltd ,
London, Greater London
More Details
Salary: From £28,000 to £35,000 per annum 28-35K

Overview

The Company: An established Boutique Wealth Management firm. Specialising in Ultra High Net Worth and Investment Management The Role: The IT Helpdesk opportunity will work within the IT Department providing a level 1-2 end -user support. Previous experience of trouble shooting and resolution of system-based issues is a prerequisite. Whilst this support desk is based in London the support will be for the global business. The IT Helpdesk will ensure that all (global) end -user issuers received via email and telephone are supported, and any issues escalated to the Service Desk where appropriate. The raised tickets must be sufficiently detailed for processing and contain full resolution information. The IT Helpdesk role contains an element of monitoring and maintaining IT systems as well as participating in end-user training. To install, upgrade and maintain IT hardware, software and systems. Maintain the IT validated documentation and the asset inventory. The Candidate IT helpdesk experience is essential. Working within a mid to large size company. Post school qualification or apprenticeship and a relevant IT qualification. Strong knowledge of supporting Microsoft Core Technologies – Windows Server, Exchange, Active Directory and MS Office. Proven relevant experience in supporting Citrix is advantageous. Experience in supporting Bluejeans is desirable. Basic knowledge of mail filtering products, communication and collaboration tools, video conferencing, backup and replication tools, protection tools, virtualization basics, and networking. Technical hardware skills. Able to work shift hours and provide on-call support. Willingness to travel to overseas offices when required. A brilliant communicator who is good with people of all levels and highly proactive. This job was originally posted as www.totaljobs.com/job/89637569

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