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Riverside Group
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Guildford, Surrey
Support Worker
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Job Type: Full-time |
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Salary: £21,451 per annum |
Overview
Riverside have a new opportunity for a Support Worker, working full time, on a permanent basis. You will earn £21,451 per annum. You will be working on a rotational shift basis. Who you’ll be helping Based in Guildford, Vaughan House offers supported housing to those who are single, homeless or at risk of homelessness. Residents may have complex support needs, such as substance abuse, mental health issues or offending behaviour. We work to create greater independence and success in employment, education or training. What will you do? Plan and deliver a range of personalised support to customers, working with individuals and empowering them to achieve their goals and aspirations. Contribute to the day-to-day delivery of the service undertaking a range of administrative tasks and customer service responsibilities. Day to day Your usual responsibilities as a Vaughan House Support Worker will include: • Deliver a flexible and asset-based support approach, reflective of different customer needs. • Conduct regular planned reviews of support and risk, or following an incident/significant change in a customer’s circumstances to ensure the support plan and risk assessments remain relevant. • Contribute to the delivery of a housing management service, including working with tenancy agreements and collecting rents and service charges. • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service. • Clean and prepare rooms as appropriate. For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? You demonstrate an optimistic, flexible and non-judgemental approach and have excellent verbal and written communication skills with individuals from a variety of different backgrounds. You have an understanding of the barriers faced by vulnerable customer groups and experience working with individuals with complex needs as well as from different ethnic and cultural backgrounds. You are experienced in delivering structured support and risk management in a supported environment. You are not only able to work independently and use own initiative but within a multi-disciplinary team. You are proficient in the use of Microsoft Office programmes and comfortable with learning additional company specific systems where required. While by no means compulsory, it would be to your advantage if you have knowledge of the current benefit systems, housing regulations and how these impact locally as well as psychologically informed approaches to support. Click on the job description linked below to see a full list of our essential requirements. What’s in it for you? In return for your hard work and dedication, we offer you: • Access to ongoing personal career development opportunities through Learning Zone • Opt-in to our auto-enrolment pension scheme (employee rate 3% and employer rate 5%) or our enhanced pension scheme (employee rate 6% and employer rate 9%) • Eye tests, glasses and lenses • Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings • 25 days holiday per year Who are Riverside? We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150 local authorities in England and Scotland and housing 90,000 people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you’re thinking of joining us as a Support Worker, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.