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Reed
,
London, Greater London
IT Support Technician
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Contract Type: Contract |
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Salary: £11.7 per hour |
Overview
East London IT Support Technician £11.76 - £13.46 per hour, 35 Hours per week, Full time and Part time opportunities Main Purpose The IT Support Technician will assist the IT Support team in all aspects of maintaining and providing comprehensive, effective and efficient IT Services. This role will have an expectation of undertaking duties and providing support across multiple sites, ensuring the best possible quality of experience for users receiving the IT Service. Key Accountabilities Service Desk Ensure an accurate log of incidents/request are maintained through the Service desk, including items reported verbally, to enable tickets to be adequately tracked, resolved and reported on. Ensure the user receives regular communication on the progress of faults and requests. Answering incoming service desk calls as required. Record details of tickets and diagnostic information to assist with the building of the knowledge base. Search knowledge base/ logs of previous calls to inform diagnosis and resolution. Where a satisfactory and immediate fix is not possible, escalate within the IT Service, ensuring issues are flagged in a timely manner. Service Operation Maintain a customer oriented and professional identity of the IT Support Services to Internal/External users. Contribute to the maintenance of an accurate and up-to-date hardware asset register. Contribute to the maintenance of an accurate and up-to-date software register, including license details, renewal dates. Maintain records of weekly visits to ensure adequate administration of invoices and income from partner service. Ensure routine system checks and maintenance to ensure systems and devices are in line with the effective operation of the service. Technical Support Support, maintain and deploy all IT hardware and software resources used, without exception: Install and test new hardware and peripherals; Follow manufacturers’ instructions to support the use of hardware, such as installing drivers; Perform basic PC/Device hardware repairs and upgrades; Diagnose and resolve basic PC, mobile device, printer, peripheral and software faults; Follow detailed instructions to configure network clients, including allocating required software and connecting to the correct server; Setting up new equipment and upgrading existing systems testing and servicing Actively maintain and monitor the anti-virus/ anti-malware provision and overall security of the IT systems to ensure the integrity of data, systems and resources. Manage active network components including switches and CPE, escalating to senior level of support where necessary. Support, assist and train as required all staff, students and visitors as deemed appropriate Compliance Ensure compliance with data protection/GDPR reporting any breaches or concerns to the Data Protection Officer. Ensure the IT Support Services complies with Health & Safety legislation in relation to ICT hardware and use Ensure compliance against cyber security policies Ensure that the IT Support Service is acting responsibly and legally with respect to copyright, acceptable use and data protection Compliance with all government legislation Other Ensure any documentation produced is to a high standard and is consistent. Participate in training and other learning activities as required. Apply now if you meet the criteria and are interested.