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Bouygues Energies & Services FM UK Ltd
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Bristol, Bristol
Helpdesk Administrator - FM - Hospital
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Job Type: Full-time |
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Overview
Bouygues Energies and Services has an exciting opportunity for a Helpdesk Administrator to join our Helpdesk team providing Facilities Management maintenance at Southmead Hospital in Bristol. This is a full-time permanent position working 37.5hrs per week Mon to Sun, 5 days out of 7 with a 1 hour unpaid break. Shift times are as follows: Early: 0700-1530 Middle: 0800-1630 Late: 1030-1900 The role: To provide a professional FM Helpdesk service To receive calls and enter the details onto the CAFM system to enable the works to be completed To support the planned maintenance programme by generating jobs and updating the system when work is complete Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department Working hours are 37.5 per week, working shift times, 5 days out of 7 with 1 hour unpaid break Contact relevant subcontractor and co-ordinate site visits The person: Must have experience of providing excellent customer service ideally in a helpdesk environment Knowledge of a CAFM system desirable - Maximo Excellent communication skills, both oral and written Able to work as part of a team and autonomously Must have good IT skills (able to use email, management systems, databases) Well organised and able to prioritise workload Good timekeeper and reliable Able to work under pressure and to deadlines In return, we offer an attractive salary and benefits package, including opportunities for training and development.