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Mulberry Recruitment
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Sunbury-on-Thames, Surrey
Customer Service Specialist - Tri-lingual German/Italian/English
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Job Type: Full-time |
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Salary: £22,500 per annum |
Overview
Customer Service Specialist - Tri-lingual German/Italian/English Location : Sunbury on Thames Salary £22,500 benefits Working hours : 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) My client who are based in Sunbury on Thames are looking for a Customer Service Specialist to join their team. We are looking for candidates who are Tri Lingual - and can speak, English, German and Italian fluently. The Customer Service Specialist is primarily responsible for calls, emails, social media and Chat queries from customers Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction. Record activity in the CRM database. Provide first level technical support Calls that exceed first level technical support should be logged as a Service Request in the CRM system and passed to the Technical Support team. Manage live Chat requests to the customers satisfaction, respond to comments from the social media management system and the Email database where you need to ensure to maintain our service levels. In accordance with company procedures manage logistical issues such as RMA. Participate in regular hands-on product training to increase product knowledge. Regularly review and update regional email templates used in the CRM system. Perform other work related duties as assigned. Person Specification A level standard or equivalent. Fluent English, German and Italian Experience using Social platforms such as Twitter / Facebook / Youtube The candidate should be customer focused, have excellent communication and organisational skills, and a minimum of 1 years administrative experience or customer facing duties. The candidate should be computer literate and be able to multitask. The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.