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Capita
,
Leeds, West Yorkshire
Change Manager
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
About the role: We have a fantastic opportunity for a Change Manager working in our exciting and fast paced Business Change Team on the O2 Partnership. As a Change Manager you will be part of a team impact assessing and delivering client and internal changes requests, working closely with other colleagues from across the O2 Partnership and Capita Customer Management division. What you will do: The purpose of the role is to manage a number of small to medium changes and small projects within the BAU Change Team on the O2 Partnership. The changes and projects are typically associated with O2's customer management needs, varying from operational, site and system ramp ups to deal with sales or marketing campaigns, to telephony and system implementations to support operational needs. The activity crosses channels between business and consumer customers. The change manager will plan, schedule and control change to best fit the needs of the business, and will be responsible for managing relationships between Business Change, Clients, IT, Operations and other key stakeholders to ensure the successful delivery of the change. Be responsible for the whole lifecycle of the change, from initiation, design and build, through to delivery and handover to the live environment. To ensure successful delivery they will produce the necessary documentation, including, as applicable, PIDs, plans and RAID logs. The change manager will also manage teams as relevant to each change and liaise with impacted parties. The change manager will be responsible for reporting progress, escalating key risks or issues, and working with other change and project managers within a fast paced business change environment. Produce status and milestone reporting Pro-active Risk, Assumption, Issues and Dependencies management Resolve and drive through solutions to issues impacting delivery Completion of Impact Assessments including where applicable benefits cases as well as costs Creating and managing the implementation plan Managing product delivery in accordance with client Project Management Frameworks, where applicable Recording all expenditure and review against estimates Define scope, goals, work packages, work streams and deliverables Chair internal and external meetings, workshops & presentations Produce status and milestone reporting Pro-active Risk, Assumption, Issues and Dependencies management Resolve and drive through solutions to issues impacting delivery Your experience will include: Expert in the use of office tools including Word, Excel, Visio and PowerPoint Expert knowledge of Microsoft Project Understanding of project frameworks and methodologies, industry wide and/or bespoke Use of SharePoint Minimum of 2 years' experience in Operational, Change or Project environments Prince 2 Foundation or equivalent PM qualification, preferred but not essential About Capita | Customer Management - O2 Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India Capita runs and manages O2's customer service centres and supports O2 as it enhances and expands its digital service offering to customers. In line with O2's vision for the business, Capita is transforming the whole of the O2 operation to ensure the service is meeting changing customer interaction needs as well as using customer data and insight to create a more personalised customer experience What next: Looking to go further? Let your line manager know and click apply now to a short application and send us your CV.