Senior Enterprise Service Architect

DK Recruitment Ltd ,
Nottingham, Nottinghamshire
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Overview

Currently recruiting for a Senior Enterprise Service Architect role based in Nottingham for a key client of ours that work within Telecommunications. The purpose of the Senior Enterprise Service Architect is to lead a team and operates cutting edge, innovative, value driven services that meet the business needs. This includes the incorporation of new Service Providers, new services to support both internal and external customers along with updating existing services. What you’ll be doing: ? Deliver end to end packages ; develop and maintain the client's Service Catalogue; ? Manage Plans & RAID for the Enterprise Service & Process Design workstreams; ? provide support to the procurement process and function regarding service related elements of the procurement lifecycle. ? have a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs; ? champions service management and associated processes and procedures within the Ecosystem, operating within the ITIL frameworks and compliant with ISO2000; Experience: Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs Strong knowledge relating to service management and ITSM toolsets, service architecture If this is something of interest, can you please send me across your up to date CV. This job was originally posted as www.totaljobs.com/job/89893783

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