HR Operations Manager

Avencia Consulting ,
London, Greater London
More Details
Job Type: Full-time
Salary: £60,000 per annum

Overview

Global speciality insurer are recruiting for a HR Operations Manager to join their head office in London The HR Operations Manager will be a member of the global HR Shared Services team responsible for the delivery of all HR processing across all locations across the Group. This role will also support the Head of HR Shared Services in the process improvement for the strategic direction, development and operational performance of the HR Shared Service function. This will include establishing, improving and embedding the internal policies and processes, educating the wider business on the new ways of working and the value of an effective and efficient Shared Service Function. Key accountabilities Strategy and Planning: Overall accountability for day-to-day HR processing including: First-line and second-line query management All administrative and transactional HR services relating to the full employee lifecycle including - onboarding; benefits and remuneration; training and development administration; to agreed quality targets and timescales Ensure input and provision of accurate and timely employee data Maintenance of all employee documentation and filing Support the promotion of process and service excellence through effective governance, service level management and process and continuous service improvement activities Ensure HR Operations team members have the skills and knowledge to deliver agreed service outcomes and contribute to continuous service improvement Contribute to the creation of the HR Function strategy and its success, in relation to the development and provision of transactional HR and first and second line support services Policy, Process and Procedures: Proactively identify and respond to business needs to ensure: Complies with all material legal and regulatory requirements Meets internal and external reporting needs Adheres to relevant HR standards and good practice Adopts consistent HR processes where appropriate Deliver and maintain the HR Shared Services process and procedures document library. Contribute to the design and application of HR processes to promote best practice and optimize employee performance Environmental Awareness/Customer Focus: Actively engage and build strong relationships with the business to influence and gain commitment to support successful delivery of HR services Network externally and with HR teams, to promote consistency of process and encourage sharing and adoption of best practice in relation to HR services Technical Performance: Comprehensive understanding and experience in standard HR administration and practices Contribute to the business performance by driving delivery of the agreed HR strategies and goals to support business growth and profitability Carry out research on good practice in HR to improve business performance and identify future opportunities/solutions Lead the continuing active investigation, documentation, dissemination and adoption of good practices in HR and people aspects of the business, opportunities to deliver high quality technical HR performance People Management: Direct, organize, develop and manage the HR Admin and HR Advisor roles. Ensure that people, resources and processes are aligned with business needs and fit for purpose Motivate and develop the team to ensure the required standards of performance are consistently achieved Support the continuing personal and professional development of team members to encourage and maintain the highest level of HR expertise Skills & experience Leadership skills to promote and drive functional strategies and operational excellence Commercial focus, and the ability to apply business acumen to innovate, solve problems and achieve results Understanding the importance of and ability to leverage the value of technology, data and analytics to identify and achieve strategic goals Long-term and tactical resource planning and budget management Able to manage business and financial risks and controls within areas of accountability and ownership, within agreed appetites/tolerances Generalist HR knowledge Advanced knowledge and experience of Microsoft Office e.g. Excel, Word, Powerpoint Process improvement methodologies such as Lean and Six Sigma Highly developed relationship and influencing skills both internally and externally at a senior level, and able to build business capabilities through effective stakeholder management Excellent written and verbal communication skills Strong change and project management skills Ability to work autonomously, demonstrating initiative and sound judgement Able to manage competing priorities Strong people management skills including managing team development and supporting individuals' personal and career development Experience in managing and leading in a complex, fast paced environment Proven experience of identifying and implementing process improvement opportunities Likely to be degree level Strong HR Operations/service centre background within a complex, global organization Likely to have worked in a multinational financial services business

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