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Hays Specialist Recruitment Limited
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Telford, Shropshire
Customer Services
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
Customer Services £19,000 Permanent Telford Your new company Hays are working in conjunction with a Telecommunications provider in Telford who are looking for a Customer Services candidate on a permanent basis. Your new role This is a busy role working in a call centre environment which will include handling inbound fault calls from customers across product and services portfolio. This role is working in a Customer Services environment which will include: Effectively support the Network Operations Centre, Dial In & Field Engineering teams within Operations. Taking full ownership and accountability of customer faults through to a satisfactory resolution, delivering excellent customer service experiences. Processing adds and changes for customers changing requirements. Offering 1st line support to customers, rectifying common faults. Working with external customers, internal customers and 3rd party suppliers. Ensuring all stakeholders get the best possible experience. What you'll need to succeed Excellent communicator with customer focus, the ability to put the customer at the heart of everything we do. Demonstrate a positive outlook and be able to give and receive constructive feedback and lead by example. Work effectively with associated teams ie Installations and installation engineers. A desire to embrace technology, offering 1st line support for faults and fixing common problems quickly and efficiently. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk