Suspense Accounts Customer Rep

Tate are currently recruiting for a Customer Service Suspense Support role in Telford. This is a permanent position joining the market leading company ReAssure. ReAssure is responsible for administering a variety of policies such as Pension, Life and Health and due to exciting growth they have an opening. You will be joining a company built on solid values who can offer career progression, and the potential for you to contribute your skills and talents in a culture shaped by mutual respect. ReAssure can offer you a competitive salary, a range of benefits and great career opportunities. The working hours for this role are Monday to Friday 9am - 5pm. The role: -To investigate any policies that have been suspended -To analyse and correct accounts that are suspended to ensure swift resolution for the customer. -Update and correcting any system errors -Working on Excel to manage data -Escalate queries and concerns to line management in a timely manner. -To work collaboratively within your own team to ensure all targets are met. -Actively participate in team meetings. -To provide a personal and efficient customer service through the Data Integrity services. -To deliver best customer service levels possible. -Develop and maintain knowledge in Products, Processes, Life, Pensions and Business Practices. Skills and Experience required for the role: - Basic skills in MS Word, Outlook and Excel. - An ability to think analytically and be a good problem solver with attention to detail. - An ability to gather and interpret relevant data and information. - Experience in SQL/PLSQL/Q&E is preferred but not essential. - Minimum 5 GCSEs (Grades A-C) including Maths and English or equivalent. If this sounds like the role for you please apply below' Tate is acting as an Employment Agency in relation to this vacancy.