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CvWow
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Brighton, East Sussex
Customer Service Advisor - Nights
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Are you an experienced customer service professional looking for a challenging new role? If the answer is YES , our client want to hear from you They are currently looking for a Customer Service Advisor to join their team in Brighton, working nights. Our client recognise that their people are the key to their success. They are able to offer the successful Customer Service Advisor a salary of £18,000 plus shift allowance and benefits including: Bonus Pension Private medical cashplan Eyecare vouchers Death in service Retail & Hospitality vouchers Cycle to work scheme Your new role: As their Customer Service Advisor, you will serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner. You will provide an excellent standard of service to customers through email, phones and web chat interactions. You’ll process information in response to customer enquiries, concerns and requests in a timely, personable and professional manner and resolve customer complaints in a patient, efficient and courteous manner; carrying out action as and when required. The successful Customer Service Advisor will consistently display a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction. Responsibilities also include: Assisting customers by placing bets over the phone. Accurately translating website text as required by customers. Escalating issues to the Assistant Team Leader/Team Leader as necessary. Tracking and monitoring work activity. Displaying a high level of attention to detail whilst recording and updating account information. Monitoring website for errors and testing website after systems updates and new product launches. The successful candidate must be able to commit to 1-month training during the day. Who they are looking for: Excellent verbal and written communication skills in English. Good numeracy skills. Strong IT skills including good working knowledge of Microsoft Outlook. Ability to multitask, prioritise and work under pressure. Excellent accuracy and attention to detail. Proactive and results-driven approach. Exceptional problem-solving skills. Faultless telephone manner. Customer focus and commitment to service excellence. Ability to learn quickly in a changing environment. Confidence and ability to deal with difficult situations. Who are they? Our client has been providing first-class support services to the online betting and gaming industry for over 17 years including the Marathonbet brand. Some of the areas they specialise in are marketing, quality assurance, finance, customer service, anti-fraud and compliance. Their Marathonbet brand has established itself in the UK and globally for both Sportsbook and Casino based products which operates in multiple jurisdictions. The brand is currently in 94 countries and has 4 million registered users which will continue to grow due to their future expansion plans. Marathonbet also boasts a number of sponsorships within the world of sport including Manchester City FC, Girona and Seville FC to name a few. If you have the skills and experience to excel as their Nights Customer Service Advisor, click apply No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.