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LA International Computer Consultants
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Manchester, Greater Manchester
1st Line / AV Support
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Salary: £18 per hour |
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Overview
Responsibilities: Diagnosis and resolution of first line IT incidents and service requests logged through the service desk by customers. Provision of face to face, email, and telephone support for customers. Escalate issues to other members of the team as necessary. Provide excellent customer service. Maintenance of IT user accounts according to Jisc's access control and account management policy. Provision of technical support for IT systems and infrastructure. Provision of support and maintenance for audio visual systems. Install and configure software and hardware in compliance with defined technical standards. Implement IT, audio visual and telephony moves and changes. Contribution to the provision of IT Helpdesk Services. Providing advice and training for IT / audio visual system users. Liaison with suppliers regarding IT/ audio visual equipment purchase, fault resolution and maintenance. Helping maintain an inventory of all IT equipment in use and an accompanying register of computer users together with items of IT equipment 'owned' by them. Writing "how to" guides on using IT systems to be distributed and published. Maintaining an IT technical knowledge base. Maintain an up to date awareness of IT developments and issues. Assisting the IT Team leader and other team members with project work. Taking the lead on computer builds both Macintosh and Windows Managing the New Starter/Leaver Process