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Manchester, Greater Manchester
1st Line Technical Support
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Brilliant new role for a exciting, ambitious managed service provider in Manchester City Centre. The main responsibility is providing 1st line telephone and technical support to a variety of clients, across a range of technologies. The role is based on taking client phone calls, providing first time resolution where possible and resolving technical support tickets as part of a team on a busy Service Desk. Experience needed - Microsoft Desktop, 1-2 years’ experience Technical skills. - Microsoft Windows Server 2008/2012/2016, preferably in a VMWareESXi environment or HyperV. Office365, with hands on experience of user and licence administration. Microsoft Exchange 2007/2010/2016. Experience administrating mailbox requests in Exchange. Networking Experience (routers, switches & firewalls). Understand basic network terminology and basic network configuration. Knowledge of Data Backup Technologies, preferably Veeam Superior Customer Service Skills Able to prioritise and schedule own workload within a fast-paced environment Proactive and positive approach to problem solving and client interaction Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues This role does operate on a shift pattern Mon-Fri so please be aware when applying for this role you have to be flexible. It's a great time to be joining this business, they are expanding in both London and Manchester and building a fantastic client base.